About us
Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. It has 50 stores in the UK and over 100 in 25 countries around the world. The company is entering a period of sustained growth both through expansion of sales on its online channels and through third party partners both in the UK and globally. Celebrating over 30 years in the industry, the Dune group has built an enviable position as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street.
About the role
Working closely with the Business Operations Manager, you will play a key role in ensuring the smooth, efficient, and compliant running of all Business Operations. You’ll provide essential support to teams across the retail estate, helping them complete maintenance tasks promptly and uphold the highest Health & Safety standards to enable successful day‑to‑day trading.
You will also be responsible for managing business communications, ensuring all messaging is clear, accurate, and aligned with our brand. In addition, you will support all CSO [Central Support Office) departments, helping them maintain effective working environments and operational practices.
About you
- Organised, proactive, and confident managing multiple tasks in a fast‑paced environment.
- A strong communicator who builds effective relationships across teams, contractors, and stakeholders.
- Detail‑focused, ensuring all communication and work is accurate, clear, and brand‑aligned.
- Committed to maintaining high operational and Health & Safety standards across retail and CSO.
- Skilled in coordinating maintenance, managing suppliers, and supporting cost‑effective solutions.
- A hands‑on problem solver who works independently and contributes positively to a varied, fast‑moving environment.
RESPONSIBILITIES:
- Manage the Business Operations mailbox and distribute clear, on‑brand communications, including weekly Let’s Talk Retail updates.
- Management of all incoming and outgoing post and couriers.
- Provide operational support to retail, CSO, and contractors, managing maintenance requests and coordinating timely repairs.
- Oversee ordering and distribution of operational supplies and support new store openings, closures, and the Seasonal Showcase.
- Maintain accurate Retail content on Microsoft Teams and manage the Engage & Excite calendar.
- Carry out CSO walkthroughs, support facilities maintenance, and ensure Health & Safety compliance across all sites.
- Build strong internal and external relationships, acting as the main point of contact for Business Operations queries and supporting key initiatives.
EXPERIENCE / SKILLS REQUIRED:
- Background in retail essential
- Customer service experience desired
- Understanding of cost control
- Understand and represent the brand attributes
- Strong communication skills both internally and externally, both written and verbal
- Successfully able to handle multiple demands and competing priorities
- Competent in Microsoft Office & Outlook
- Enthusiastic, self-confident, and self-motivated
About the perks
- Blended working – spreading your time across our office and remote working
- Sustainable office in bustling West London (near Westfield)
- Friendly and open culture with flat structures allowing plenty of opportunity for development.
- Company growth and opportunity; Dune is evolving all the time
- Open-minded company, welcoming thoughts and ideas to be shared
- Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK.
- 60% employee discount on Dune products – what’s not to love!
- 25 days holiday (plus the bank holidays)
- Cycle2work
- Company pension scheme
- Life assurance for all team members
- We look after our people
- Team socials and drinks – we like to have fun!
- Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance.
- Our own Wellbeing Allies – there to talk when you need them.
What happens next?
We will take a good look at your application and if we don’t feel we are right for you, we’ll make sure we let you know but sadly we are not able to give tailored feedback.
If we are excited to find out more about you, we will give you a call and arrange to talk.
A few things that might help:
- Research the brand, the role, your interviewer on LinkedIn; browse our website; and visit a store if you can
- Make sure you have plenty of examples to show off all your amazing skills and experience relevant to this role
