Job Title: Revenue Operations Manager
Location: Hyderabad, India (Onsite)
Employment Type: Full-Time
Reports To: Practise Head
Who We Are…
GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world’s largest industries for companies, government organisations and industry professionals.
Why join GlobalData?
GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world’s trusted source of strategic industry intelligence.
Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it’s the collaboration of our teams that have shaped our success and will continue to do so in the future.
Role
Job Description
The Revenue Operations Manager is responsible for optimizing and aligning Marketing, Sales, and Customer Success operations to drive predictable revenue growth. This role owns end-to-end revenue processes including lead management, campaign management, and customer renewal programs, while providing strategic oversight on reporting and analytics using Astrato and Snowflake
Core Responsibilities and Success Criteria
Lead Management & Funnel Optimization
- Own and optimize the lead-to-opportunity lifecycle, including lead capture, routing, scoring, qualification, and conversion
- Partner with Marketing and Sales to define and maintain lead scoring models, MQL/SQL definitions, and SLAs
- Ensure accurate and timely lead assignment and follow-up across sales teams
- Monitor funnel performance and identify bottlenecks, leakage, and conversion improvement opportunities
- Maintain CRM hygiene and governance related to lead and opportunity data
Success Criteria
- ≥95% of inbound and MQL leads routed correctly and within defined SLAs
- Measurable improvement in MQL-to-SQL and SQL-to-Opportunity conversion rates
- Reduced lead aging and increased speed-to-lead across the funnel
- Clear, trusted lead reporting adopted by Sales and Marketing leadership
Campaign Management & Performance Tracking
- Support planning, execution, and measurement of marketing and sales campaigns
- Ensure campaigns are properly set up in CRM and marketing automation tools for accurate attribution
- Track and report on campaign ROI, pipeline contribution, and revenue impact
- Partner with Sales and Marketing to improve targeting, segmentation, and personalization strategies
- Provide insights and recommendations to improve campaign effectiveness and pipeline velocity
Success Criteria
- 100% of active campaigns accurately tracked and attributable in revenue systems
- Executive-ready reporting on campaign-sourced and campaign-influenced pipeline and revenue
- Improved campaign ROI driven by data-led insights and optimization
- High confidence in campaign reporting accuracy from Marketing and Sales leadership
Renewal Program Management
- Own and manage the customer renewal operations process, ensuring timely and accurate renewals
- Build and maintain renewal workflows, timelines, and reporting dashboards
- Partner with Customer Success and Sales to forecast renewals and identify churn or expansion risks
- Prepare and send renewal proposals to clients, ensuring pricing accuracy, approvals, and on-time delivery
- Track renewal performance metrics including renewal rate, churn, and expansion revenue
Success Criteria
- ≥98% of renewal proposals delivered to customers on time and without errors
- Accurate renewal forecasting with minimal variance between forecasted and actual outcomes
- Year-over-year improvement in gross and net retention rates
- Early identification and visibility of churn and expansion risks through standardized reporting
Systems, Data and Reporting
- Serve as a CRM and RevOps systems expert (e.g., Salesforce, HubSpot, Planhat)
- Oversee and validate reporting and dashboards built in Astrato powered by Snowflake data, ensuring accurate, actionable insights for leadership
- Design and document scalable revenue processes and playbooks
- Ensure data accuracy, compliance, and operational consistency across revenue systems
- Support quarterly planning, forecasting, and performance reviews
What We’re Looking For…
- 5+ years of experience in Revenue Operations, Sales Operations, or related roles
- Proven ownership of lead management, campaign operations, and renewal processes
- Experience with Astrato or similar BI tools; experience with Snowflake is a plus
- Strong understanding of B2B revenue models, subscription renewals, and forecasting
- Hands-on experience with CRM and marketing automation platforms
- Analytical mindset with strong reporting and data interpretation skills
- Excellent cross-functional communication and stakeholder management
In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit careers.globaldata.com
