Description of the position
Goodays is Europe's leading Customer Experience Management Platform. Founded in 2012, our vision is to make commerce better for everyone - merchants and customers.
Our mission is to bring your entire company together around a single goal: the customer. We provide a highly adopted Customer Experience Management platform that makes it easier to deliver more human and personal customer experiences at scale. At the forefront of innovation, our platform is the most complete one in the world of AI and empowers teams to gain deeper insights and act swiftly on customer experience.
Our technology is used in 25 countries by over 150 of Europe's biggest companies, including E.Leclerc, Dominos Pizza, Credit Agricole, Kingfisher, Sonepar, and EssilorLuxottica. We are present in more than 70,000 business locations and give the entire organisation, from c-suite to frontline, CX and insights teams the tools they need to bring value to the company and the customer.
Responsibilities
As the Sales Operations Analyst, you will play a key role in supporting the company’s operational performance by managing tools, processes, and business data with a strong focus on sales activities. At the heart of the Sales, Marketing, and Customer Success teams, you will serve as the HubSpot reference and actively contribute to optimizing workflows, reporting, and sales efficiency. You will report directly to the Head of Sales Strategy, Operations & Enablement.
This role offers high business exposure, rapid skill development, a cross-functional view of the company, and interaction with top management.
Your main responsibilities are to:
1. CRM Management – HubSpot
- Act as a HubSpot functional administrator
- Manage CRM configuration: pipelines, properties, objects, workflows, automations
- Ensure data quality and reliability
- Build and maintain dashboards and reports
- Train and support business users when needed (Sales, Marketing)
- Propose process optimizations through HubSpot
- Document and improve Sales & marketing processes
- Support the CS Team in the technical implementation of processes in HB
- Automate workflows to enhance sales productivity
2. Sales Operations - Maximizing Goodays’ Sales Engine
Pipeline Generation
- Inbound: Work closely with the Marketing team to set up prospecting sales activities linked to marketing campaigns on allocated accounts
- Outbound: Collaborate with Sales Management to design and implement outbound processes and organizational strategies. This includes prioritizing focus accounts, planning day-to-day activities, supporting the organization of “blitz days”…
- Support Sales Management in monitoring Account Executives' (AEs) activities through dedicated reporting
Pipeline Management
- Oversee the existing sales pipeline process and make necessary adjustments to improve accuracy and clarity
- Conduct forecast analysis based on sales activities
- Support Sales Management in territory planning and ongoing account allocation
3. Performance Monitoring & Reporting - Monitor sales performance & support Sales Mgmt in optimization and prioritization
- Track key business KPIs with a strong focus on sales funnel: pipeline, conversion, sales cycle, churn, NRR, sales productivity
- Produce regular dashboards & reports for sales management
- Identify areas for improving sales performance (workflows, tool stack…)
Education:
Bachelor’s or Master’s degree (Business School, Engineering)
Experience:
- 2–4 years of experience in Business Ops, Sales Ops, or RevOps
- HubSpot experience required (administration, workflows, reporting)
- Experience in SaaS mandatory / scale-up environments highly valued (preferably B2B with long sales cycles)
- Experience with CX / Insights topic is highly appreciated
Key Skills
- Excellent mastery of HubSpot (certifications appreciated)
- Strong Excel / Google Sheets skills
- Good understanding of Sales & Marketing challenges
- Data analysis and reporting skills
- French-speaking (native or fluent) mandatory
- Good command of English (equivalent B2)
Soft Skills
- Attention to detail & rigor
- Analytical mindset
- Proactive & autonomous
- Solid business understanding / commercial awareness
- Continuous improvement mindset
Tech Stack and Tools
- HubSpot (CRM, Sales, Marketing, Service)
- Google Workspace (Sheets, Slides)
- No-code / automation tools (e.g. Zapier)
- Familiarity with tool stack (Aircall, Sales Navigator, etc.)
What Goodays offers you
- A front-row seat with a company that is changing the way multiple industries do business, thanks to a best-in-class product and exponential growth
- Access to cutting-edge tools and technologies, including a ChatGPT Plus subscription to support your work and enhance productivity
- A great and diverse team of professionals who are talented, fun, supportive, open, communicative, and who you can learn from and share with
- Fun and challenging working environment with significant opportunities for career growth and development
- An international environment
- Attractive salary package including excellent pension, health insurance, and life insurance
- Open and inclusive working environment, including flexible hours and parent-friendly options
