Job Description
About the Role
The Manager, Business Sales Operations: Brand Standards is an integral support partner for the B2B team. This role is responsible for providing hands-on operational management of our enterprise accounts. The operations manager will be the main point of contact for internal and external stakeholders. They will work cross functionally with customer service, logistics, inventory planning and product development teams to drive projects forward and maintain revenue goals for our strategic partners.
This is a remote position, can be based anywhere in Central or Eastern Time Zone
Responsibilities
- Act as single point of contact for internal team (account Director, inventory, customer service, logistics and product development teams). Run weekly cross functional meetings and hold stakeholders accountable for action items and follow ups.
- Work closely with the account Director to act as secondary point of contact for external client partners. Field client questions to appropriate SME. Support opportunities to upsell and grow account spend, triage inbound communication and loop in account Director as needed.
- Manage existing project pipeline and ensure timely fulfillment of bulk orders. Identify and action on changes to forecast and shipping calendars.
- Manage order operations in partnership with customer service support and logistics teams – including: quoting, quote revisions, payments, keying instructions, inventory oversight, triaging fulfillment issues, identifying correct SME’s to resolve.
- End to end project management of new orders from bid inquiry through order placement and final mile fulfillment.
- Manage aftercare, QA and warranty claims.
- Responsible for internal project trackers and external client reporting (updated & published on a weekly basis)
Criteria
- Proficient in Microsoft Office (Excel, Word, PowerPoint).
- Experience in project management with a focus on organization of large projects.
- Strong organizational skills and expertise in working with cross-functional teams.
- Ability to effectively communicate to internal and external partners
- Experienced in effective time management, problem-solving, and organization skills.
Our Culture & Values
We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.
People First
Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:
Benefits
- A generous discount on all WSI brands
- A 401(k) plan and other investment opportunities
- Paid vacations, holidays, and time off to volunteer
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits
- Tax-free commuter benefits
- A wellness program that supports your physical, financial and emotional health
Continued Learning
- In-person and online learning opportunities through WSI University
- Cross-brand and cross-function career opportunities
- Resources for self-development
- Advisor (Mentor) program
- Career development workshops, learning programs, and speaker series
WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).
This role is not eligible for relocation assistance.
About Us
Our Company
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.
