Job Title: Manager – Business Operations
Location: Nuneaton, United Kingdom
Employment Type: Full-time (On-site – minimum 4 days per week)
Reporting to: Director – Business Operations
Role OverviewWe are seeking an experienced Manager – Business Operations to oversee end-to-end operational processes across order management, reporting, and logistics coordination.
This role is critical in ensuring operational efficiency, accuracy, and scalability while working closely with cross-functional teams across Sales, Finance, Logistics, and Customer Success.
Key ResponsibilitiesOrder Lifecycle Management
- Manage the full lifecycle of customer orders, ensuring timely and accurate execution
- Maintain high data integrity across Salesforce and ERP systems
MIS & Reporting
- Develop and manage operational dashboards and reports
- Provide insights on KPIs and performance to support decision-making
3PL & Logistics Coordination
- Manage relationships with third-party logistics (3PL) partners
- Ensure efficient warehousing, shipping, and delivery operations
- Monitor and enforce service-level agreements (SLAs)
Process Optimisation
- Identify process gaps and implement improvements
- Drive automation initiatives and best practices
Cross-Functional Collaboration
- Partner with Sales, Finance, Logistics, and Customer Success teams
- Act as an escalation point for operational issues
Skills and Experience- Minimum 10 years’ experience in business operations, order management, logistics, or quote-to-cash functions
- Strong understanding of end-to-end order lifecycle management
- Proven knowledge of quote-to-cash processes (CPQ, billing, revenue flow)
- Experience managing operations at scale
- Proficiency in Salesforce, ERP systems (e.g. NetSuite), and MIS reporting tools
- Strong experience in 3PL operations and vendor management
- Demonstrated ability in vendor negotiation and performance management
- Track record of process improvement and automation initiatives
- Strong stakeholder management and ability to collaborate across functions
- Excellent problem-solving skills in real operational environments
How We Will Assess YouWe will be particularly evaluating:
- Depth of understanding of order-to-cash processes and operational workflows
- Ability to manage and optimise logistics and 3PL partnerships
- Strength in data-driven decision making and MIS reporting
- Demonstrated experience of driving efficiency and automation
- Quality and ownership of real-life examples shared
- Ability to quantify business impact and communicate clearly
- Effectiveness in cross-functional collaboration and stakeholder management
Preferred Qualifications- Experience in international operations and multi-country logistics
- Strong problem-solving and negotiation skills
- Bachelor’s degree in Business, Operations, Supply Chain, or a related discipline
What We Offer- Opportunity to join a high-growth global technology company
- Exposure to international markets and cross-functional teams
- A dynamic environment with scope to shape and improve operational processes
