Business Operations Executive

Steer73 • Full-time • Birmingham, England, United Kingdom • 1w ago

About the role
We are looking for a proactive, highly organised Operations professional to support our business across Finance Operations, People Operations, Recruitment, and general Business Operations. This is a cross‑functional role working closely with teams across the organisation and providing direct operational support to the COO.

This is not an entry‑level role - you’ll bring experience across business operations and be confident owning processes end‑to‑end - yet it’s also a hands-on role suited to someone who enjoys breadth, variety, and getting things done.

Who we are
We’re a full‑service digital transformation agency delivering end‑to‑end digital products and solutions for clients across multiple sectors.

We’re a small, fully remote team, working in a fast‑paced, hands‑on environment where everyone collaborates across disciplines to deliver high‑quality outcomes.

Because we’re a smaller agency, this role suits someone who thrives in a multi‑disciplinary, roll‑up‑your‑sleeves setting, enjoys variety, and wants to have a real impact on how the business operates day to day.

Key responsibilities

Finance Operations

Manage basic finance workflows including:
- Preparing and issuing client invoices
- Tracking invoice status and managing internal follow-ups
- Proactively chasing overdue payments
- Coordinating with internal teams to ensure invoicing accuracy
Support the external finance teams and leadership teams with operational tasks.

Recruitment & Talent Operations

Support the recruitment lifecycle including:
Creating initial draft job descriptions based on input from hiring managers (but not owning final JD creation)
Coordinating interviews and managing candidate communication
Leading early-stage interviews (phone/video screens)
Maintaining ATS data and ensuring smooth candidate experience
Work with hiring managers to ensure timely and effective recruitment processes.

People Operations

Support the design, distribution, and analysis of internal surveys (engagement, pulse, onboarding, etc.)
Assist with professional development processes, including:
- Coordinating review cycles
- Managing documentation
- Tracking completion and follow-ups
Support People Ops with onboarding and offboarding logistics as needed.

Business Operations

Help maintain and improve internal operational processes and documentation.
Support cross-functional teams with ad-hoc operational tasks and problem-solving.
Take ownership of small operational projects end-to-end.

COO Support

Provide direct operational and administrative support to the COO, including:
- Preparing materials, summaries, and updates
- Coordinating cross-team workflows
- Managing follow-ups and actions across the leadership team
Serve as an operational extension of the COO, ensuring smooth execution across initiatives.

About you

At least 2 years’ experience in an Operations, Business Support, People Operations, Project Coordination, or similar role.
Comfortable operating cross-functionally across Finance, People, and general Operations.
Strong organisational and prioritisation skills; able to manage multiple tasks with tight deadlines.
Confident communicator who can work with stakeholders at all levels, including leadership.
Proactive, resourceful, and happy to roll up your sleeves and take ownership.
Analytical mindset with strong attention to detail.
Experience with tools such as Excel/Sheets, ATS systems, and project management tools (Monday.com) is a plus.

About Steer73

We use technology to bring truly transformative improvements to our clients’ businesses.