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Business Operations Manager
Posting Start Date: 3/5/26
If you are currently an employee of Herc Rentals, please apply using this link:
Herc Employee Career Portal (https://performancemanager4.successfactors.com/sf/careers/jobsearch?bplte_company=hercrental&_s.crb=1vzawZHP23EM4ncylkxJuws98oCREXt5QR31bzyGQAI%253d)
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 602 locations and has about 9,600 employees in North America as of December 31, 2025.
Job Purpose
Herc Rentals has successfully launched a critical safety and technology initiative supporting our mobile workforce across North America. We are now seeking an experienced Business Operations Manager to own the ongoing sustainment, optimization, and field enablement of this program.This role is accountable for maintaining momentum, supporting the field with speed and urgency, continuously refining the program through coaching and safety‑focused enhancements, and ensuring the initiative delivers measurable operational and safety outcomes. The position includes direct people leadership, with responsibility for a dedicated direct report who manages the administrative execution of the program.The ideal candidate thrives in a fast‑paced environment, demonstrates strong change management capability, communicates effectively with all levels of the organization, remains composed under pressure, collaborates seamlessly across teams, and is comfortable presenting to senior leaders.
What You Will Do...
Program Ownership & Sustainment
- Serve as the operational owner of an enterprise safety and technology program that is live and deployed across the field
- Ensure consistent execution, adoption, and reinforcement of program standards across regions and functions
- Maintain positive momentum by actively gathering field feedback and translating it into actionable improvements
People Leadership & Collaboration
- Directly manage and develop a program administrator responsible for day‑to‑day administrative execution
- Provide clear direction, coaching, and prioritization to ensure timely, accurate program support
- Collaborate closely with cross‑functional partners including Operations, Safety, Fleet, IT, and vendors to drive alignment and results
- Foster a collaborative, solutions‑oriented approach across team members and stakeholders
- Maintain consistent, proactive communication and a strong working relationship with the program’s technology partner, including leading weekly touch base meetings to review performance, issues, enhancements, and upcoming priorities.
Field Support & Sense of Urgency
- Act as a primary escalation and support point for field teams, responding to issues, questions, and requests with a strong sense of urgency
- Deliver near‑real‑time responses to operational, technology, and process inquiries to support field execution
- Maintain professionalism, composure, and clarity when operating in high‑volume, fast‑paced, and time‑sensitive situations
- Balance immediate field needs with long‑term program stability and continuous improvement
Change Management, Communication & Reinforcement
- Apply structured change management practices to reinforce behaviors, adoption, and long‑term program success
- Communicate effectively with all levels of the field, from frontline employees to regional and senior leaders
- Translate complex concepts into clear, practical guidance that resonates with diverse audiences
- Reinforce program expectations through ongoing communication, coaching, training, and feedback loops
Continuous Improvement & Safety Focus
- Continuously refine the program through coaching, safety observations, operational insights, and field feedback
- Identify opportunities to enhance safety outcomes, usability, compliance, and operational efficiency
- Stay focused on both proactive improvement and responsive problem‑solving
Data, Integrations & Reporting
- Partner with IT, Fleet, and vendors to understand, maintain, and evolve data integrations across systems
- Define, develop, and manage meaningful operational and safety KPIs, dashboards, and reporting
- Analyze trends and translate data into actionable insights for leadership and field teams
Executive & Stakeholder Communication
- Prepare and deliver clear, concise, and confident presentations to senior leadership
- Communicate program performance, risks, trends, and improvement plans with credibility and impact
- Influence stakeholders through data‑driven storytelling and operational insight
Requirements
- Bachelor’s degree in Business Administration or a related field
- 5+ years of experience supporting, operating, or optimizing large‑scale operational or technology programs
- Demonstrated people leadership experience, including direct report management
- Strong change management skillset with experience driving adoption in field‑based environments
- Proven ability to operate with urgency while maintaining composure and professionalism
- Experience with data integrations, KPI development, and performance reporting
- Exceptional communication skills with the ability to engage all levels of the organization
- Highly collaborative, adaptable, and effective in fast‑paced environments
- Passion for leveraging technology to improve safety and operational outcomes
Skills
- Field teams feel supported, heard, and responded to quickly
- Program momentum remains strong and continues to improve
- Leadership has clear, actionable visibility into performance through KPIs
- Safety outcomes, compliance, and operational efficiency continue to advance
Req #: 67486
Pay Range: $90,000 - $100,000
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
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