At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.
Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.
VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.
Chief Revenue Officer (CRO)
Overview
The Chief Revenue Officer (CRO) is a key member of the executive leadership team responsible for driving sustainable, profitable revenue growth across the organization. This leader will define and execute the company’s go-to-market strategy, overseeing all revenue-generating functions including new logo sales, account management, demand generation, and sales operations.
In a dynamic utilities technology environment, the CRO will bring a deep understanding of enterprise SaaS, regulated industries, and complex, multi-stakeholder sales cycles. The role requires a strategic, data-driven leader who can scale revenue engines, build high-performing teams, and align closely with product, marketing, and customer success to deliver measurable business outcomes.
Key Responsibilities
Revenue Strategy & Execution
- Develop and execute a comprehensive revenue growth strategy aligned with company objectives and market opportunities
- Own and deliver on bookings, revenue, and pipeline targets across all segments and geographies
- Establish data-driven forecasting and performance management processes
New Logo Sales
- Lead enterprise and mid-market sales teams to consistently acquire new customers
- Refine value propositions and sales motions tailored to utilities, energy, and adjacent sectors
- Build and scale repeatable sales processes for complex, consultative deals
Account Management & Expansion
- Drive customer retention, expansion, and lifetime value through strategic account management
- Partner with Customer Success to ensure strong adoption, satisfaction, and upsell/cross-sell opportunities
- Establish executive-level relationships with key customers and partners
Demand Generation
- Partner with Marketing to design and execute integrated demand generation strategies
- Ensure alignment between pipeline creation, brand positioning, and revenue outcomes
- Optimize funnel performance across digital, field, partner, and account-based channels
Sales Operations & Enablement
- Oversee sales operations including forecasting, territory design, compensation planning, and CRM optimization
- Implement scalable systems, tools, and analytics to improve productivity and visibility
- Build world-class sales enablement programs to drive performance and consistency
- Monitor market trends, customer insights, and competitive dynamics to inform strategy and execution.
- Partner with Product and Finance to inform pricing, packaging and monetization strategies
Leadership & Culture
- Recruit, develop, and retain high-performing revenue leaders and teams
- Foster a culture of accountability, collaboration, and continuous improvement
- Serve as a strategic partner to the CEO and Board, providing insights on market trends and growth opportunities
Qualifications
- 15+ years of progressive leadership experience in revenue, sales, or go-to-market roles, with at least 5+ years in an executive capacity
- Proven track record of scaling revenue in a SaaS or technology company, preferably serving utilities, energy, or regulated industries
- Deep expertise in enterprise sales, including long-cycle, multi-stakeholder deal environments
- Strong understanding of demand generation, pipeline management, and modern revenue operations
- Experience building and leading geographically distributed teams
- Data-driven mindset with strong financial and operational acumen
- Excellent executive communication and stakeholder management skills
Preferred Experience
- Experience in utilities technology (e.g., CIS, billing, customer engagement, grid or analytics platforms)
- Familiarity with private equity-backed environments and value creation frameworks
- Background in driving growth through both organic and inorganic (M&A, partnerships) strategies
Success Metrics
- Achievement of annual and multi-year revenue and bookings targets
- Pipeline coverage, conversion rates, and forecast accuracy
- Customer retention, net revenue retention (NRR), and expansion metrics
- Sales productivity and cycle time improvements
- Team engagement, retention, and leadership bench strength
Leadership Profile
The ideal CRO is a strategic, results-oriented executive who combines market insight with operational rigor. They are equally comfortable setting vision and rolling up their sleeves to drive execution. This leader thrives in high-growth environments, navigates complexity with clarity, and inspires teams to exceed ambitious goals while delivering exceptional value to customers.
What VertexOne has to offer:
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs)
- 401K match
- Flexible PTO
- Employee recognition platform with monetary rewards
- 100% Remote work environment
- Initial work from home stipend
- Leadership/Coaching training programs
- Free access to Bizlibrary for unlimited professional development
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Health and wellbeing programs
- Paid parental leave
- Employee bonus referral program
- Employee Discount Program
About VertexOne:
VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers.
With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer.
From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.
For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.
Equal Opportunity Employer:
VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.
VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.
