What This Role Is All About
Likewize is searching for a Business Operations Coordinator to join our team in Toronto, Ontario. This position represents an existing vacancy within our organization.
As our Business Operations Coordinator, you’ll support day‑to‑day operations across multiple programs, help manage systems and data, and keep the office running smoothly — from coordinating logistics to handling customer support. Along the way, you’ll contribute to process improvements, solve problems as they arise, and gain exposure to how cross‑functional teams work together to drive results. This role is a great fit for someone who enjoys variety, staying organized, and being hands‑on in a fast‑paced environment.
Your Key Areas of Focus
- Operations Support (85%)
- Keep the engine running by driving day‑to‑day operational workflows for two concurrent Likewize programs with precision and efficiency.
- Take full ownership of setup, maintenance, and data management across SKUs, pricing, promotions, box orders, phone unlocks, locations, and system configurations.
- Be the go‑to problem solver for customer inquiries, connecting the dots by gathering insights, collaborating cross‑functionally, and delivering clear, timely resolutions.
- Stay one step ahead of system challenges by proactively managing outages, defects, and performance issues to keep operations on track.
- Lead coordination and follow‑ups with global IT teams to resolve system issues, troubleshoot errors, and support enhancement initiatives.
- Champion continuous improvement by helping design and document process flows for projects focused on upgrading workflows and reporting.
- Support the development and execution of Canadian marketing programs, bringing localized strategies from concept to launch.
- Explore the competitive landscape through market research and trend analysis to identify insights and growth opportunities.
- Partner with the Canada sales team to plan and execute customer events that deliver smooth experiences and strong impressions.
- Support customer reporting by ensuring data accuracy and translating information into actionable insights.
- Office Operations & Administration (15%)
- Keep the Canadian head office running at its best by leading all office administration activities with organization, efficiency, and a proactive mindset.
- Serve as the primary liaison with building management, confidently managing boardroom logistics, parking coordination, and facility needs as they arise.
- Take ownership of all cheque‑related processes for the Device Protection team, from preparation and mailing to bank deposits, ensuring accuracy every step of the way.
- Collaborate closely with HR on a variety of initiatives, including onboarding support (new‑hire packets, equipment, and access) and helping bring employee engagement events to life.
- Own the editing and coordination of the monthly internal newsletter, delivering engaging, high-quality content that keeps teams informed and connected.
What We’re Looking For
- A university degree in Business, Administration, or a related field that brings a strong foundation to the role.
- Hands‑on experience in operations and administration, with the ability to keep things organized and moving forward.
- Confidence using Microsoft PowerPoint, Word, Excel, and Outlook, with working knowledge of the broader MS Office suite.
- Proficiency with Adobe Acrobat to create, edit, and export polished PDFs.
- Openness and enthusiasm for using AI tools to boost efficiency, quality, and productivity.
- Strong written and verbal communication skills—you can explain ideas clearly and professionally to any audience.
- Sharp analytical, problem‑solving, and critical‑thinking skills to navigate challenges with confidence.
- The ability to thrive both independently and collaboratively, working with multiple stakeholders across teams.
- An energetic, curious mindset and eagerness to jump into new projects, ideas, and opportunities.
- Access to a reliable vehicle to handle local errands, occasional off‑site tasks or meetings — and yes, the very important office snack runs that keep everyone happy and fueled.
Your Compensation
We’re offering a salary range of $60,000 - $62,500 CAD for this position.
Get To Know Us
The world runs on connected devices. At Likewize, we make the experience around them work better. We partner with many of the world’s biggest brands to design and deliver seamless device journeys across protection, repair, upgrade, and renewal. We help our partners unlock growth by putting customer experience at the center of the entire device lifecycle. When tech goes wrong, we make it right. When customers are ready for something new, we make the transition simple. We operate on a global scale but never lose sight of the individual customer. Innovation is part of our DNA. We move fast, challenge the obvious, and look for better answers.
We are driven by Success, Passion, Professionalism, Accountability and Teamwork – and we look for people who share the same values. At Likewize, we Go for Growth. To us, that means passion over complacency, accountability over excuses, teamwork over silos, and professionalism as the standard. This is how we create success. If that fires you up, you’re going to love it here.
To learn more about who we are, visit our website at www.likewize.com.
Where We Work
Our Canada office is located on the outskirts of Toronto in Richmond Hill, Ontario and provides easy access to Highways 7, 404, and 407 in addition to free surface lot parking. We are quick drive over to an array of restaurants and outdoor areas including Leitchcroft and Ava Mackenzie Park.
