Logistics
Role Type: Permanent, Full-Time
Role Environment: On-Site, 5x/week in Toronto, ON
Salary: $75,000-$85,00/yr
Day-to-Day
Insight Global is looking for a Sr. Operations Manager to join our client in the residential real estate industry on a full-time, permanent basis. This role will require the successful candidate to work on-site 5-days per week.
The Sr. Operations Manager will serve as the senior operational leader for a growing real estate brokerage of approximately 50–60 agents, working closely with the Broker of Record and ownership team to stabilize, protect, and scale the business. This individual will act as the primary escalation point for high‑stakes agent matters, including conflict resolution, policy enforcement, disputes, resignations, and compliance issues, handling these situations independently and professionally without unnecessary escalation to ownership. The role requires maintaining operational control in a high‑paced environment by managing brokerage policies, MLS rules, RICO requirements, and regulatory standards with consistency and resolution.
This person will oversee agent accountability and daily brokerage operations, ensuring strong documentation practices that protect the business legally and reputationally. They will manage and support existing brokerage management, including a Sr. Brokerage Manager, while building operational structure, processes, and leadership layers as the brokerage continues to grow. The Sr. Operations Manager will also partner directly with ownership on business planning, forecasting, and operational decision‑making, allowing leadership to focus on revenue generation and growth initiatives. Additionally, the role will provide agent‑facing operational support by guiding agents through deal‑related questions, commission flow, trust and compliance considerations, and procedural issues, while remaining highly visible and accessible onsite.
Must Haves
- 5+ years of experience in real estate brokerage operations, agent management, or senior operations leadership within a brokerage environment.
- Deep understanding of how real estate brokerages function, including agent relationships, deal flow, commissions, trust accounting, and compliance obligations.
- Strong conflict management skills with the ability to hold tension, enforce policies, and make difficult decisions without becoming reactive or emotional.
- Experience handling agent disputes, resignations, policy violations, and compliance issues independently.
- High level of professionalism, authority, and emotional control.
- Strong business acumen with experience supporting leadership on planning, forecasting, and operational decision-making.
- Excellent documentation and communication skills.
Plusses
- Formal real estate brokerage designation or advanced licensing (not required to act as a Broker of Record).
- Experience supporting or working closely with a Broker of Record or ownership group.
- Prior involvement with RICO audits, MLS compliance reviews, or regulatory inspections.
- Background in regulated, high-accountability environments (legal, financial services, compliance-driven businesses).
- Natural executive presence with the ability to bring calm control and structure into fast-moving, high-drama environments.
- Experience guiding agents through active transactions when issues arise.
