Summary:
The Director of IS Business Operations & Performance will provide strategic leadership for IS business operations, ensuring alignment, efficiency, and collaboration across teams and in alignment with organizational priorities. This role will oversee planning, alignment, and performance management while driving continuous improvement through operational insights and metrics. Leads cross-team communication and coordination initiatives that enhance transparency, collaboration, and execution across the department. Partners with organizational leaders to inform decision-making, optimize resources, and support workforce development, including oversight of the IS Internship Program. Champions a culture of accountability, professional development, and operational excellence.
Minimum Education:
- Bachelor's degree in Information Technology, Project Management, Business or a related field.
Minimum Experience:
- Minimum 8 ears of experience in a position and organization with similar duties and responsibilities
- Must have experience in IS operations with responsibility for budget management, operations, and staff management, or equivalent.
Skills Needed
- Broad knowledge of management principles; principles of business development, finance, administration, and oversight; reconciliation techniques; office computing software applications including word processing, spreadsheets, and database management.
- Ability to plan, initiate, organize, and prioritize assignments; work independently to complete assignments despite competing requirements and deadlines.
- Demonstrated ability to write clear and concise reports appropriate for presentation to the highest level of management.
- Skill in prioritizing assignments when faced with heavy workload, deadlines and competing requests for service in order to complete tasks in a timely manner.
- Ability to work efficiently when faced with frequent interruptions.
- Ability to maintain equanimity in situations which require conflict resolution
- Ability to establish and maintain cooperative working relations with co-workers.
- Ability to work as part of a team, collaborating with colleagues.
- Ability to manage and train others
- Ability to communicate effectively, written and orally
- Ability to verbally communicate with individuals of varying backgrounds to obtain andconvey specific and sensitive information.
Accountabilities:
- Provides strategic leadership for day‑to‑day IS business operations, ensuring coordination, workflow efficiency, and alignment between infrastructure, applications, support teams, and organizational priorities.
- Directs strategic oversight and management of all IT business operations, including planning, resource alignment, and performance management.
- Leads performance improvement efforts focused on operational efficiency, workflow standardization, service quality, and effective use of resources.
- Oversees creation of operational performance reports, integrating metrics, resource utilization trends, contract activity, and activity insights to support departmental planning and continuous improvement.
- Leads cross-team communication strategies and operational forums to strengthen collaboration, transparency, and execution across the department.
- Partners with finance to support planning, forecasting, and informed decision-making, including monitoring key initiatives and identifying trends impacting operations.
- Oversees the IS Internship Program, providing strategic direction, mentorship, and operational oversight to ensure a high-quality learning experience that aligns with departmental goals and develops future IT talent
- Ensures adherence to organizational policies, regulatory requirements, and standards of conduct.
- Promotes a culture of continuous improvement, accountability, and professional development.
- Acts as an escalation point for cross-functional matters requiring leadership alignment and resolution
- Maintains competence and professional development. Maintains license, certification or registration as required.
- Performs other duties as assigned.
