Job Overview
The Senior Manager, Revenue Operations is a manager-of-managers role responsible for leading the Analytics, Product, and Salesforce Administration functions in Mumbai. This team operates as an extension of the US-based Revenue Operations organization, executing on priorities set by global RevOps leadership and partnering closely with US and EMEA counterparts to ensure consistency, alignment, and scalable delivery. The ideal candidate combines deep technical fluency across CRM and analytics with strong people leadership and the ability to bridge global teams effectively.
Team Overview
Revenue Operations plays a critical role in ensuring financial success by improving the platforms, operations, and systems supporting our go-to-market teams. This team partners with Marketing, Sales, Customer Success, and Finance to deliver scalable and efficient processes across the customer lifecycle, from lead generation to revenue recognition. Revenue Operations is essential to achieving our company’s revenue and operational goals.
Outline of Duties and Responsibilities
- Lead, develop, and mentor a team of managers overseeing Analytics, Product, and Salesforce Administration, setting clear goals and fostering a culture of accountability and continuous improvement.
- Support the delivery of reporting, dashboards, and data insights in alignment with priorities set by global RevOps leadership; ensure data integrity and consistency across revenue reporting and key performance metrics.
- Execute on forecasting and pipeline reporting frameworks defined by global RevOps leadership, ensuring the Mumbai team delivers accurate and timely outputs that support Finance and Business Intelligence requirements.
- Support the Product function by executing on priorities defined by the US-based RevOps team, contributing to the delivery of GTM-facing tools and internal enablement platforms without direct stakeholder ownership.
- Oversee Salesforce administration in Mumbai in close coordination with the US RevOps team, ensuring platform configurations, releases, and data quality standards align with the global CRM governance model.
- Act as the primary bridge between the Mumbai team and US and EMEA Revenue Operations counterparts, ensuring consistent execution of global priorities, shared best practices, and tight alignment on processes, tooling, and data standards.
- Drive cross-functional initiatives that improve efficiency and effectiveness across the customer lifecycle, from lead generation through revenue recognition.
- Support the vision and values of the company through role modeling and encouraging desired behaviors.
- Participate in various company initiatives and projects as requested.
Experience, Skills and Qualifications
- Bachelor’s degree or equivalent experience required.
- 12+ years of experience in Revenue Operations, Sales Operations, or a related function, with at least 3 years managing managers in a high-growth B2B SaaS or technology environment.
- Demonstrated experience leading analytics, CRM administration, or operational functions; strong proficiency with Salesforce (Admin certification preferred) and familiarity with BI tools such as Tableau or Looker.
- Experience working cross-functionally with Sales, Marketing, Customer Success, Finance, and Product teams, with the ability to influence without direct authority across global, matrixed organizations.
- Strong executive presence with the ability to communicate complex operational topics clearly to senior stakeholders and connect day-to-day work to broader business outcomes.
- Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word and Excel with the ability to pick up new systems and software easily.
Working Conditions
The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. This role is expected to be in office 5 days per week. Limited corporate travel may be required to remote offices or other business meetings and events.
