Role: Sales Operations Manager
Location: Manchester – Hybrid
The Escode Division
Escode, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business-critical software applications and source code are safe, secure, and always available. As a trusted intermediary for some of the world’s best-known brands, we safeguard access to vital code and digital assets, ensuring business continuity and the protection of software investments.
With over 40 years of experience, Escode pioneered the software escrow category in 1988, recognizing the growing technology dependence of businesses and the need for a safety mechanism. We are proud to set industry standards and shape its direction, providing unparalleled expertise and reliability. Learn more about Escode: https://www.escode.com/
Take a look at our website here to learn more about Escode: https://www.escode.com
The Opportunity
Working within the Sales Operations team you will be focused on optimizing the tools, processes, and technologies used to support the sales team in achieving their goals. Adopting a data driven approach you will work with regional Sales leadership to understand and evaluate the effectiveness of the sales team, ensure processes and policies are followed, and establish robust controls to ensure sales pipeline data is accurate and up to date. You will support the sales organization’s success by assisting with instituting sales goals, analysing market trends and producing and maintaining a detailed suite of sales reports and KPIs.
Key Accountabilities
- Account Allocation & Segmentation: Manage account allocation, segmentation, and de-duplication to optimize coverage and minimise conflicts.
- CRM & Marketing Systems Development: Oversee development and continuous improvement of Sales CRM and marketing systems to enhance data integrity and reporting.
- Sales Compensation & Targets: Design and administer sales compensation plans, terms & conditions, and target-setting processes.
- Rules of Engagement: Define and enforce cross-divisional rules of engagement to ensure alignment and collaboration.
- Revenue & Pipeline Integrity: Maintain accuracy of sales revenue and pipeline data through governance and exception reporting.
- Data Management & Reporting: Ensure high-quality CRM data, lead management, and actionable reporting for leadership and sales teams.
- Sales Enablement Campaigns: Deliver data-driven enablement campaigns with measurable outputs to support sales productivity.
- Leadership Support: Provide strategic support to sales leadership, including territory planning and performance insights.
- Salesforce Support: Act as the primary point of contact for Salesforce support and triage, ensuring timely resolution of issues.
- Pipeline Reviews: Facilitate regular pipeline reviews with Sales Management to provide a consistent and accurate view of performance.
- Sales Reporting: Create, maintain, and manage sales reports and KPIs to analyze performance at a regional, manager, individual and product/service level.
- VP Sales Support: Routinely review with VP of Sales competitive data and organize bodies of work and insight for sharing with the sales organization, as directed by VP of Sales.
Key Skills:
- Must be able to demonstrate success in engaging and sharing data analytics to senior level executives and present confidently to sales professionals on the team.
- Experience developing effective business relationships with all levels of internal and external teams such as Finance, Marketing, Sales and Operations etc.
- Salesforce.com with advanced report writing capabilities.
- Advanced MS Excel Skills.
- Familiarity with Microsoft Power BI preferred, or Domo, Tableau or like database analytic tools.
- Significant experience in Sales Operations or a similar role
- Strong knowledge of CRM systems (Salesforce/Microsoft Dynamics preferred) and marketing automation tools.
- Excellent analytical and problem-solving skills with attention to detail.
- Ability to manage complex processes and drive cross-functional collaboration.
- Strong communication and stakeholder management skills.
- Experience in sales compensation design and governance is desirable.
About your application
We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.
If you do not want us to retain your details, please email global.ta@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.
Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.
