Function:
The Sales Operations Analyst/Manager will provide day-to-day support to maximize commercial capabilities with planning, reporting, field tools, sales variable compensation, forecasting, and CRM management. This is a hands-on role requiring technical skills in sales operations, KPI development, analytics, Salesforce.com and reporting tools, attention to detail, and the ability to work across teams to solve operational challenges.
The ideal candidate is a strong communicator, systems-oriented, and comfortable analyzing data to support sales and commercial leadership.
Responsibilities:
Sales KPI Reporting & Commercial Analytics
- Build and maintain recurring dashboards and reports (weekly, monthly, quarterly) for sales performance, pipeline, bookings, rep performance, and sales activities
- Prepare commercial review decks and sales leadership reporting packages with detailed analytics and KPI tracking
- Perform ad hoc analysis to support sales initiatives, market trends, and performance gaps
- Provide account-level reporting to support territory planning and decision-making
Forecasting
- Support commercial forecasting process to support the needs of the organization with key stakeholders, including inputs into Supply Chain and financial planning. Create, own and communicate long-term demand forecast models.
Sales Compensation Development & Administration
- Coordinate setting up and administration of the appropriate Commission / Sales Incentive Structure to maximally motivating the Commercial Team (within the compensation plan)
Territory Development
- Support optimization of sales territories as the team grows, taking into consideration geographic proximities, account concentration and growth potential, different roles (sales role vs. clinical specialist role)
Market Intelligence / Market Sizing and Opportunity
- Develop and maintain market opportunity analysis and mapping. Leverage analytical tools and data sets to gather insights and assess market entrance and capture
Pricing Models
- Support pricing analysis and management
CRM Management
- Manage CRM Software solution allowing the organization (i) to track / analyse / optimize our sales team and customer engagement and (ii) to provide real time reporting on the commercial performance
- Adhere to all company policies, procedures and business ethics codes.
- Any other duties, within reason and capability, as determined by your manager.
Qualifications
- 5 years of experience in Sales Operations, Commercial Analytics, or Business Systems support (preferably in medical devices, pharma, or diagnostics)
- Experience administering or supporting Salesforce CRM (Salesforce Admin Certification a plus)
- Proficiency in Power BI or other BI tools; advanced Excel skills including pivot tables, formulas, and data cleaning
- Familiarity with sales performance tracking, incentive comp, and territory planning concepts
- Strong analytical mindset with the ability to interpret and communicate data effectively
- Detail-oriented, resourceful, and able to manage multiple projects with shifting priorities
Preferred Experience
- Experience supporting global field sales organizations
- Familiarity with Carevoyance, claims data or similar tools
- Exposure to Sunshine Act or healthcare compliance reporting
