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Job Summary
The
Sr. Director, Head of GTO Strategy, Vendor Management, and Business Operations is accountable for defining, aligning, and operationalizing the Global Technology Organization’s strategy, while ensuring the organization operates with financial discipline, vendor excellence, and strong execution governance.
This role integrates three critical pillars into a single operating construct:
- GTO Strategy – translating the enterprise strategy into actionable technology strategic plans, priorities, and investment roadmaps.
- Vendor Management Office (VMO) – optimizing the vendor ecosystem through strategic sourcing, commercial discipline, performance management, and value realization.
- Business Operations – running the operational rhythms, financial governance, decision support, and cross‑functional coordination that enable GTO to execute with predictability and transparency.
The Sr. Director serves as a strategic partner to GTO Leadership, ensuring priorities are aligned, investments are sound, vendors are high‑performing, and the organization has the operating backbone needed to deliver at scale.
Position Responsibilities
- Lead development of the annual and multi‑year GTO strategic plan aligned to enterprise priorities.
- Translate strategy into strategic themes, investment priorities, capability roadmaps, and execution pathways.
- Partner with GTO Leadership Team to define OKRs, portfolio direction, and transformation focus areas.
- Ensure strategic decisions are grounded in financial insights, technology trends, and business needs.
- Oversee sourcing strategy, RFX events, vendor selection, and contract negotiations.
- Govern vendor performance, SLA/KPI management, QBR/MBR cadences, escalation paths, and remediation.
- Partner with Finance and Legal to ensure commercial structures maximize ROI and reduce risk.
- Maintain a healthy, strategic vendor ecosystem aligned to GTO needs.
- Drive operational rhythms (weekly, monthly, quarterly) for the entire GTO Strategy & Transformation organization.
- Oversee reporting, dashboards, KPIs, leadership materials, and enterprise communications.
- Ensure strong cross‑functional collaboration across Strategy, PMO, VMO, Finance, HR, Security, and Operations.
- Lead the Sr. Manager, Business Operations and their five‑person team supporting analytics, reporting, coordination, and operational processes.
- Partner closely with Technology Cost Accounting Lead to ensure TCO, run‑rate analysis, cloud consumption insights, and cost optimization opportunities inform strategy.
- Lead financial transparency and benefits realization for technology investments.
- Ensure vendor and contract decisions align to technology cost structure goals.
- Serve as the connective tissue for strategy → execution → performance disciplines.
- Communicate the technology strategy clearly across all levels of the organization.
- Build a culture of operational discipline, accountability, and value realization.
- Partner with Change & Adoption and Technology Communications for effective messaging and alignment.
- Other functions as required
Qualifications
DEGREE TYPE:
Bachelor's Degree
Field(s) Of Study
Business, Technology, Finance or a related Field. MBA or equivalent a plus.
Experience
- Experience developing multi‑year technology strategies and translating them into actionable plans.
- Deep understanding of vendor ecosystems, contract structures, service delivery models, and commercial risk.
- Strong financial acumen with experience in TCO, business case development, and value realization.
- Knowledge of operational frameworks (OKRs, operating rhythms, KPIs, governance models).
- Ability to build and mature operational functions (VMO, business ops, governance offices).
- Proven ability to lead through change, simplify complexity, and drive cross‑organizational alignment.
Competencies & Skills
- Strategic & system‑level thinker: able to see across strategy, vendors, financials, and operations.
- Executive presence: credible with senior leadership and able to drive alignment.
- Disciplined operator: brings rigor to decision-making, governance, and performance.
- Commercially astute: strong negotiator, adept at structuring contracts that drive value.
- Collaborative integrator: connects teams and creates a unified approach across diverse groups.
- Outcome‑driven: focuses on results, value, and organizational performance—not just activity.
- Change leader: able to influence behaviors, drive adoption, and communicate strategic direction clearly.
About Nclh
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
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EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
