- This role is based at our corporate office in Miami, FL***
Exceptional Hospitality Starts with You
This is your chance to be part of our Hotel Operations team that oversees the daily functions of our growing Caribbean and Latin America managed hotel portfolio! As the Senior Manager, Planning and Business Operations, CALA, you will guide projects that enhance the guest experience and operational excellence. These projects will focus on Hilton's Caribbean and Latin America (CALA) managed hotels. Additionally, you will support broader enterprise initiatives in this important subregion. On the Americas Planning and Business Operations team, reporting to the team lead, you will build relationships across corporate and hotel teams. These relationships will advance the most important projects in the region. Additionally, you will be a trusted partner to SVP, Hotel Operations, CALA. As part of this remit, you will manage the rollout and implementation of annual initiatives, engage and communicate with important partners, and analyze data to create clear stories to support performance.
What You'll Do During a Typical Day
- Support the strategy, project management, and implementation of short- and long-term initiatives that are aligned with regional and enterprise goals.
- Track progress towards goals by partnering collaboratively with partners, providing regular status updates to SVP Ops, CALA, and seeing initiatives through from inception to completion.
- Prepare materials and presentations for operations leadership meetings and follow up on action items to meet desired outcomes.
How You'll Collaborate With Others
- Be a trusted advisor and strategic partner to the SVP Hotel Operations CALA to develop and implement initiatives.
- Collaborate with Americas Planning and Business Operations team to implement initiatives, share best practices, and guide greater connectivity within the Americas region and across the enterprise.
- Engage with teams to ensure property-level and Hotel Operations team feedback is integrated into corporate initiatives.
Projects You'll Take Ownership Of
- Develop clear strategies / recommendations and business cases to support CALA initiatives.
- Project manage the priority projects as identified by the enterprise / SVP Hotel Operations CALA.
- Partner with CALA Senior Leadership and their respective teams to create executive-level deliverables / presentations to inform or update important partners.
- Use and track data to provide regular updates to leaders on important strategic initiatives. For example, work with customer insights and analytics departments to evaluate CALA metrics and set Customer Promise targets at the hotel and leadership level.
- Connect enterprise and CALA leadership teams to guide informed decisions, ensure understanding, and advocate for CALA's inclusion and representation across major enterprise projects.
- Support implementation of enterprise programs, partnerships, and activations into hotels across the region.
What It Takes to Make the Stay
You Have These Minimum Qualifications
- Six (6) years of work experience
- Three (3) years of project management experience, including strategic initiative implementation and partner communication
- Two (2) years of hospitality operations experience
- Bilingual fluency in English and Spanish (written and spoken)
- Proficient in Microsoft Suite
- Willing to travel up to 20%
It Would Be Useful If You Have
- BA/BS Bachelor's degree
- On-property hotel experience
- Experience navigating a corporate matrix environment
How We'll Help You Thrive
Benefits
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
- Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the
World's Best Workplaces list by
Great Place to Work and
Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
Work Locations
Hilton - Miami Regional Office
Schedule
Full-time
Brand
Hilton Corporate
Shift
Day Job
Job
Guest Services, Operations, and Front Office
