About the Role
We are expanding in the wellness space and are looking for a Business Operations Executive to support the day-to-day running of our wellness operations as we continue to grow our scope of services.
This is a hands-on operational role suited for someone who is responsible, practical, and comfortable working across a broad range of daily operational needs. The role involves manpower coordination, floor coverage when required, vendor follow-up, facility coordination, process improvement, and general operational support.
This is not a supervisory role. The focus is on operational ownership, problem-solving, coordination, and follow-through.
Key Responsibilities
- Manpower and Coverage Coordination
- Coordinate manpower coverage for daily operations
- Assist in arranging cover when team members are on leave or unavailable
- Step in to support floor operations when there are manpower gaps
- Assist with front-of-house duties, customer flow, counter support, beverage preparation, or other operational tasks when required
- Escalate staffing or performance-related matters where necessary
Vendor and Facility Coordination
- Coordinate with vendors and external service providers
- Liaise with cleaning teams, maintenance providers, equipment servicing teams, payment system providers, building management, and repair vendors
- Monitor operational issues and follow through until they are resolved
- Ensure facilities, equipment, and shared spaces are maintained to a high standard
Process and SOP Improvement
- Review existing workflows and identify areas for improvement
- Help maintain and update SOPs, checklists, and operational procedures
- Gather feedback from the team on operational bottlenecks
- Support the implementation of clearer and more reliable day-to-day systems
Administrative and Marketing Coordination
- Support hiring coordination, onboarding arrangements, rostering administration, and HR-related follow-up
- Assist with influencer outreach, content scheduling, partnership follow-ups, and other marketing coordination tasks
- Ensure assigned coordination tasks are tracked and followed through
Working Style
- This role requires someone who is comfortable in a small, fast-moving operational environment.
- The ideal candidate should be able to identify issues, take responsibility for resolving them, communicate clearly with the relevant parties, and follow through until completion. The role is broad and may vary from day to day, so flexibility and good judgment are important.
- The successful candidate will be expected to make practical day-to-day decisions, escalate matters appropriately when input is required, and ensure that operational issues do not fall through the cracks.
Requirements
- Based in Singapore and able to work on-site daily
- Comfortable with hands-on operational work and occasional floor coverage
- Able to work flexible hours when operational coverage is required
- Strong spoken English and clear communication skills
- Comfortable communicating with staff, vendors, customers, and partners
- Basic proficiency with digital tools such as messaging apps, spreadsheets, and rostering platforms
- Prior experience in operations, hospitality, wellness, retail, F&B, facilities coordination, or customer-facing environments is preferred but not essential
- Strong sense of responsibility, initiative, and follow-through
Suitable Candidate Profile
This role is suitable for someone who:
- Highly motivated and proactive
- Takes ownership of problems and follows through until they are resolved
- Is comfortable with a broad and varied scope of work
- Can remain calm and practical when priorities change
- Takes pride in ensuring that operations run smoothly
- Is willing to support the team on the ground when needed
- Does not require a highly fixed or narrow job scope
This role may not be suitable for someone seeking an immediate people-management position or a purely desk-based administrative role.
Growth Path
This role begins as a hands-on operational support role.
Over time, there may be an opportunity to progress into a broader operations leadership position such as Manager, depending on demonstrated ownership, judgment, reliability, and follow-through.
The initial stage of the role will focus on observation, learning, operational support, and proving capability through consistent action.
Application
Please include a short write up about why you're applying for this role and what makes you suitable for this role.
Bonus Question: Tell us about a time you took ownership of a messy or unclear situation and helped make it work.
Job Type: Full-time
Pay: $3,300.00 - $4,200.00 per month
Benefits:
- Employee discount
- Professional development
Education:
- Bachelor's or equivalent (Preferred)
Experience:
- Customer service: 2 years (Preferred)
License/Certification:
- WSQ Food Safety Level 1 (Preferred)
Work Location: In person
