Who We Are
IPL is a global leading sustainable packaging solutions provider that manufactures specialty rigid packaging products used in the food, consumer, agricultural, logistics and environmental markets. Sustainability is essential to the long-term success of our business. As a packaging company that develops plastic-based solutions for our customers, it is imperative that we meet the customer needs while being mindful of our operational impacts and the need to preserve our planet. We are committed to running our business responsibly and in ways that drive environmental, social and economic value for our stakeholders, including shareholders, customers, employees and local communities. We employ over 2,500 people in 17 manufacturing facilities, 2 corporate & sales offices and 3 R&D facilities across Canada, Europe, and the United States.
Read more about our story at: www.iplglobal.com
The role
We are seeking a highly organized and commercially focused
Sales Operations Manager to enhance the efficiency and effectiveness of our sales organization. This role plays a critical part in optimizing sales processes, strengthening data integrity, and enabling sales teams to meet strategic growth objectives in a manufacturing‑driven environment.
The ideal candidate brings strong analytical skills, hands‑on CRM expertise, and experience partnering cross‑functionally within packaging or industrial sectors.
Key Responsibilities
- Design, implement, and continuously improve sales processes, tools, and workflows.
- Drive CRM adoption, data accuracy, reporting standards, and process discipline.
- Develop and analyze sales reports, forecasts, KPIs, and dashboards to support decision‑making.
- Provide actionable insights to sales leadership based on performance and trend analysis.
- Coordinate pricing, quotations, and contract processes with Sales, Finance, and Commercial teams.
- Support onboarding and enablement of new sales team members.
- Serve as a key liaison between Sales, Production, Supply Chain, Logistics, and Customer Service.
- Support lead time management, capacity alignment, and customer expectations.
- Lead or support initiatives such as new product launches, territory planning, and customer segmentation.
- Drive continuous improvement initiatives across the sales function.
Qualifications
- Bachelor’s degree in Business, Marketing, Sales, Supply Chain, or related field.
- 5+ years of experience in sales operations, commercial support, or business analysis.
- Experience in plastics, packaging, or manufacturing environments preferred.
- Advanced proficiency in CRM platforms (e.g., Salesforce, SAP) and Microsoft Excel.
- Strong analytical, problem‑solving, and organizational skills.
- Proven ability to support high‑performing sales teams in fast‑paced, product‑driven organizations.
- Excellent cross‑functional communication and stakeholder management skills.
If you have the above experience and are looking for a role where you can make a real difference, apply today to find out more!
