#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
The primary role of the Deal Desk Specialist is to manage and enable actions that drive the closure of sales opportunities through the ‘ready close won’ process up to and including the booking of all ‘clean’ opportunities in a timely fashion. Secondary responsibilities include working on special projects, engaging with cross-functional teams on opportunity specific matters and aiding with CPQ/SFDC inquiries. The person in this role will follow the fundamental basics of reliability, confidence, responsiveness, work with tasks with a sense of urgency and compassion, basic problem-solving and begin to establish good working relationships with cross-functional team members.
Success in this Role Looks Like:
Exhibit basic proficiency in the following areas per finance policy and deal desk guidelines.
Processing of Opportunities in SFDC/CPQ:
Reconciliation of quotes to invoices
Order alignment to reseller and customer contract terms and conditions
Meeting of revenue recognition guidelines/SOX compliance policy
Can be relied upon to give quoting guidance, remedy issues, and entrusted by stakeholders to provide Deal Desk expertise
Able to multi-task different projects and complete in a timely manner.
What You'll Do:
Closely partner with key cross-functional teams (sales, legal, product mgt, and finance) to drive deal closure.
Quickly and efficiently resolve booking related issues by collaborating with sales, billing, revenue recognition and other key partner teams.
As it relates to preparing opportunities for closing, provide guidance on ‘bookable deals’ to sales and support teams to ensure opportunities are staged to book in a timely manner.
Gain a comprehensive understanding of CrowdStrike products and services.
Collaborate and provide input on various ad hoc reports as requested.
Commit to extended hours at the end of each month and quarter in order to help ensure deals are closed to achieve revenue objectives.
Leverage and share with others on the team best practices associated with the activities of everyday work.
Establish and maintain close working relationships with peers and key partner teams that we engage with regularly in carrying out key responsibilities in this position.
Provide enablement, training, mentoring to new members of the deal desk team on functional responsibilities, core CS offerings, and tool efficiencies.
Provide regular process improvement/best practice (what has worked well on an opportunity/ies) to deal desk leadership.
Take initiative to present on key business topics to the team as requested or desired.
Actively join, engage and participate on key business projects.
Can complete assignments in a timely manner. Speedy turnaround process on closing tasks within 1-3 business days
Meet established quarterly development/training objectives leveraging your IDP (Individual Development Plan) for guidance. Learn, listen, and collaborate with key cross-functional partner to build trust and rapport.
Build a strong understanding of current CS offerings (product, services) to enable critical quote/opp review.
Work and build on interpersonal/leadership skills to continuously improve on your personal brand in the company
Find, articulate, and drive implementation of innovative opportunities to scale the business to $5B and reduce ‘friction’ where we can.
Align to CrowdStrike core values as part of everyday performance of these responsibilities.
Ensure timely response and provide resolutions for all queries per standard SLA’s
Proactive attitude to problem-solve complex, non-standard terms or requests
Work multiple tickets simultaneously to optimize volume of closes tickets during the shift
What You’ll Need:
3+ years releveant experience (customer service, finance, operations, support)
Experienced Salesforce User (CPQ)
Strong relationship-building skills
Critical thinker, problem-solver
Flexible hours; must be available to work extended hours at month and quarter end (including weekends)
Proficiency with Word, Excel, Powerpoint
Benefits of Working at CrowdStrike:
Market leader in compensation and equity awards
Competitive vacation and flexible working arrangements
Comprehensive and inclusive health benefits
Physical and mental wellness programs
Paid parental leave, including adoption
A variety of professional development and mentorship opportunities
Offices with stocked kitchens when you need to fuel innovation and collaboration
We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact
, for further assistance.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $55,000 - $90,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.
Expected Close Date of Job Posting is:02-27-2024