Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
Job Summary
Your Career
This is a strategic business operations role focused on execution, compliance, governance, business process excellence, and delivering transformation outcomes across Renewals and Ecosystems.
The Business Operations Manager role focused on driving business operational excellence for our renewal and ecosystems. Provide oversight on compliance, governance, driving business processes and deliver transformation outcomes across Renewals and Ecosystems. Managed the shared services/third party outsourced team to deliver the business outcome, i.e. quotes desk and channel business centre.
The role serves as the execution partner and drives regional business rhythm for renewal and ecosystems, while still partnering closely with Strategy, Finance, Sales Ops, Renewals, Ecosystem leaders and business units.
This role is intentionally focused on the three pillars of strategy translation, executive governance, and strategic SWAT programs.
Your Impact
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Drive Operational Excellence to support business success.
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Maintain the strategic initiatives roadmap, risks, and mitigation plans. Own Risk & mitigation trackers.
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Own the end-to-end business rhythm for across Renewals and Ecosystems.
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Participate in weekly leadership reviews, forecast calls, renewals risk reviews, and QBRs
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Lead transformation PMO governance and HQ sync cadences.
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Coordinate ecosystem governance councils and leadership reviews.
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Drive follow-through on actions, escalations, and cross-functional dependencies.
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Ensure leadership forums translate into measurable execution outcomes.
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Maintain governance discipline across strategic priorities.
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Build and scale the renewals centralization and shared services hubs and migration plan.
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Sponsor AI and automation pilots to improve scale and productivity.
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Lead ecosystem launch and operating model buildout programs.
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Build governance structures, milestones, and executive reporting for each workstream
Qualifications
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12+ years of experience in SaaS/Software GTM Operations, Business Shared Services and Business Partnering with key functional leaders to drive scalable operational excellence.
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Proven ability to manage regional shared services models and lead in a complex JAPAC matrix environment.
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Deep understanding of Renewals, Channel/Ecosystem dynamics, Sales and Business Operations.
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Demonstrated success in leading large-scale centralization, process automation, or business transformation programs.
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Experience partnering with and influencing Senior leaders across different functions to drive change.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
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