Position: Sales Operations Specialist
Location: Remote with some in person meetings
ABOUT US
At Gozney, we're on a mission to change the way the world cooks outdoors. Since 2010, Gozney has made cooking with fire easy by pioneering next-level pizza ovens. Harnessing knowledge from our origins in commercial ovens, Gozney’s multi-award-winning outdoor pizza ovens are beautiful, high-performing, durable tools designed for chefs and made intuitive for beginners, so anyone can make, create, cook, connect, discover, and grow. We are creators of new experiences, and we’re seeking motivated individuals excited to join our expanding team and embark on an incredible journey. We are passionate, innovative, bold, and relentless. All while having a ton of fun. Whether you're excited about pizza, outstanding products, food culture, lifestyle, the outdoors, or thrill-seeking – or if you're simply looking for a company that values you– apply today.
SUMMARY
The Sales Operations Specialist will deliver outstanding supply chain performance through all aspects of planning and execution in support of our customers' business.
RESPONSIBILITIES
- Deliver and provide best in class processes to support retail customers
- Establish solid relationships with retail customer buying and planning teams
- Provide insight to customers through CPFR relationships, inventory and sell-thru analysis and reporting, purchase order management, and managing customer returns process
- Manage end-to-end Order Management processes including:
- Order entry and scheduling through EDI or manual order management
- Order processing & fulfilment with global 3PL warehouses and/or factories ensuring any customer specific shipping and routing requirements are met
- Selection of most cost-effective shipping method and carrier to meet customer expectations
- Advance Ship Notifications
- Invoice processing for all retail orders
- Support sales team in securing and maintaining customers and manage account and item set-up processes
- Establish performance measurement systems
- Other duties as needed
WHAT WE ARE LOOKING FOR
- Be committed to exceptional customer satisfaction
- Be able to plan ahead and deal with unexpected business and market changes
- Be able to multitask in a fast-paced environment
- Have knowledge of retail compliance
- Have exceptional analytical, problem solving, and organizational skills with strong attention to detail
- Have strong interpersonal skills and ability to build customer and vendor relationships
- Have a background in excel, excel formulas, pivot tables and power queries
- Be able to work individually and in teams
- Be reliable, consistent, and dedicated
- Have a working knowledge of routing guide requirements and specifications
- 1-2 years of sales operations and/or supply chain planning experience
- Bachelor’s Degree in Business Administration, Logistics, Supply Chain, or related field
- Experience with global retail and distribution accounts
A BIT ABOUT WHAT WE OFFER
- Competitive salary, bonus scheme, 401K match program, medical/dental/vision, and pizza!
- Paid parental leave
- Flexible/Unlimited PTO policy
- Fun hybrid work environment
- Free oven and Friends and Family discount on Gozney products
Diversity and Inclusion Commitment:
Gozney is an equal opportunity employer that values diversity and inclusion. We embrace individuals of varied nationalities, backgrounds, experiences, abilities, and perspectives. Our ongoing commitment is to foster an inclusive and supportive workplace, enabling you to excel in your career.
