Position Summary
RESCUE ID is seeking a highly organized, operationally disciplined, and technology-forward Head of Operations to oversee the day-to-day execution, systems management, and operational scaling of the company. This role will work directly with the Founder to build and optimize operational infrastructure, manage technology integrations, support product delivery, and ensure the organization operates efficiently as it grows.
The ideal candidate combines startup agility with operational rigor and possesses experience across technology platforms, workflow automation, product operations, and cross-functional coordination.
Reporting Structure
Reports directly to the Founder
Key Responsibilities
Operational Leadership
- Lead daily operational functions across the business
- Develop and maintain scalable operational processes, workflows, and documentation
- Coordinate cross-functional initiatives to support growth and execution
- Monitor operational performance metrics and identify opportunities for improvement
- Support strategic planning and operational implementation
Technology & Systems Management
- Maintain working knowledge and operational oversight of:
- Microsoft Azure
- Zoho ecosystem
- Supabase
- POS
- Website and application integrations
- Workflow automation platforms and APIs
- Coordinate with internal and external developers, contractors, and vendors
- Support system testing, deployment coordination, troubleshooting, and optimization
- Ensure operational continuity, data integrity, and system reliability
Product & Project Management
- Assist with product roadmap execution and feature prioritization
- Coordinate project timelines, deliverables, and stakeholder communication
- Manage operational aspects of product launches and updates
- Facilitate sprint planning, task tracking, and implementation follow-through
- Collaborate with customer support, development, marketing, and leadership teams
Business Operations
- Assist with vendor management, fulfillment operations, and logistics
- Support operational compliance, documentation, and process standardization
- Develop reports, dashboards, and operational summaries for leadership review
- Help establish scalable infrastructure for consumer, business, and government markets
- Support customer onboarding and operational issue resolution
Leadership & Collaboration
- Operate as a key operational partner to the Founder
- Help create a culture of accountability, responsiveness, and continuous improvement
- Manage multiple priorities in a fast-paced startup environment
- Other duties as assigned
Qualifications
Required
- Bachelor’s degree or equivalent operational experience
- 5+ years of experience in operations, project management, product operations, or startup environments
- Working knowledge of:
- Microsoft Azure
- Zoho CRM platform
- Supabase
- SaaS operations and integrations
- Experience managing projects across multiple stakeholders
- Strong organizational and communication skills
- Ability to work independently and solve problems proactively
- Comfortable operating in a startup or rapidly evolving environment
Preferred
- Experience in technology, emergency response, SaaS, or public safety environments for B2B and B2C
- Familiarity with CRM management, workflow automation, and customer operations
- Experience with supply chain management and inventory controls
- Experience supporting MVP-to-scale operational growth
- Knowledge of API integrations and low-code/no-code platforms
- PMP, Agile, Scrum, or related certifications preferred but not required
Core Competencies
- Operational discipline
- Systems thinking
- Project execution
- Adaptability
- Communication
- Problem-solving
- Strategic thinking
- Attention to detail
- Cross-functional collaboration
Work Environment
- Remote or hybrid work environment depending on location
- Occasional travel may be required for meetings, conferences, or operational support
Compensation
· Base, bonus, equity components
About RESCUE ID
RESCUE ID was created from a simple idea: in an emergency, clear information and immediate notifications can make a real difference. Designed to provide emergency responders with fast access to critical information while helping individuals, families, businesses, and organizations stay prepared, RESCUE ID is built around preparation, clarity, and safety.
Be Ready. Be Safe.
