Riverbed, the leader in AIOps for observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and
AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading
Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Learn more at
riverbed.com
Position
Title: Field Sales Operations Director
Location: DC Metro Area, closest office is Reston, VA; open to Remote based: East coast, central region.
As a
Field Sales Operations Director, you will serve as an experienced individual contributor focused on delivering operational excellence across the field sales organization. You will own core sales operations processes, drive improvements in forecasting and reporting, enhance data quality and process consistency, and provide actionable insights that support effective execution across the business. This role is centered on hands-on sales operations expertise, continuous improvement, and reliable delivery of business-critical reporting and forecasting outcomes.
What You Will Do
- Operational execution and rigo r – Drive consistent execution of core sales operations processes, monitor performance against key operating cadences, and ensure timely, accurate delivery of recurring business activities.
- Sales operations planning support – Support quarterly and annual sales planning processes through disciplined execution of coverage, quota, and operational workflows, ensuring alignment, accuracy, and timely delivery.
- Sales forecasting and reporting – Own standard and ad hoc forecasting and reporting for the Americas and Federal geographies; improve forecast accuracy, reporting cadence, data integrity, and adoption of reporting outputs.
- Account and opportunity operations – Act as the subject matter expert for Rules of Engagement, account coverage, and opportunity management processes; support disciplined account planning and close planning through clear process guidance and operational follow-through.
- Sales process improvement and documentation – Refine, document, and continuously improve core sales processes to increase productivity, reduce friction, and ensure clear, scalable operating procedures across the sales organization.
- Quota and compensation operations – Support quota setting and compensation administration through accurate documentation, system updates in Salesforce (SFDC), and timely communication of approved changes to the Commissions team.
What Makes You An Ideal Candidate
- Experience in Sales Operations, Channel Operations, Sales, Sales Finance, or a similar role in a fast-paced technology company (hardware or software).
- Proven track record delivering high-quality forecasting, reporting, business analysis, account and opportunity review support, and executive-ready insights in a fast-paced sales environment.
- Demonstrated ability to operate effectively as an experienced individual contributor, managing complex operational workflows, driving process improvements, and delivering results across cross-functional teams.
- Advanced proficiency with Microsoft Office; expert-level Excel skills required, with the ability to build executive-level presentations.
- Deep understanding of CRM systems and sales processes (Salesforce.com, Clari, and Quip) to enable and scale new and existing workflows.
- Strong command of business intelligence tools, including building (or managing the build of) reports and enabling sales teams on the value and use of analytics.
What We Offer
Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.
Benefits & Perks vary by Country.
About Riverbed
With a 20-year history of innovation, Riverbed is agile and proven—and we continue to disrupt the market with differentiated solutions that help customers deliver secure, seamless digital experiences and accelerate enterprise performance. We are relentlessly customer-first: we listen, learn, and act with urgency to solve real problems and earn trust every day. We pair bold ideas with operational efficiency, simplifying how we work, focusing on what matters most, and delivering with quality and speed. Fueled by a will to win, we set ambitious goals, hold ourselves accountable, and raise the bar through measurable outcomes. At the center of it all are our people—bringing our best selves to work with a shared commitment to excellence, transparency, and open communication. We strive to be an inclusive, fair, and enjoyable workplace where respect and wellbeing are prioritized. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the
Power of WE that binds us together and drives high-impact success.
Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.
Check Us Out On
www.riverbed.com
@LifeAtRiverbed
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