Job purpose
The role of the Sales Operations & Commercial Support Analyst will support the future growth of Bracco UK by ensuring the commercial business strictly adheres to industry standards such as ISO9001 and NHS Procurement strategies.
Key Responsibilities:
- Collate and maintain relevant data for submission within required timeframes on a yearly basis for key NHS policies, including:
- Social Value Policy,
- Modern Slavery and Labor laws Policy,
- Sustainability program,
- Carbon Reduction Plan,
- Code of Ethics policy,
- Cyber Essentials certification,
- ISO9001 Certification compliance
- Ensure that the Evergreen Assessment is completed yearly to a minimum of Level 1 and create roadmap to level 3.
- Support tender processes ensuring relevant and accurate company data is submitted within the required timeframe.
- Regularly monitor company performance against NHS performance metrics, escalating potential risks or areas for improvement.
- Proactively audit internal processes to prevent grounds for mandatory or discretionary exclusion (e.g., modern slavery offences)
- Collate all Carbon reduction data required to ensure that we are meeting our Net Zero targets
- Drive continuous improvement and develop our compliance policies and standards to meet industry requirements.
- Register and maintain company details, including the unique supplier identifier (PPON), on the FTS/Central Digital Platform, ensuring data accuracy to avoid exclusion.
- Liaise with internal stakeholders to ensure up to date company insurance certificates are available.
- Maintain and update MIA certification for NHS Supply Chain.
- Lead the Customer Qualification GDP compliance processes, ensuring all customer master data is verified and accurate in a timely manner.
- Responsible for reporting adverse events strictly in accordance with specific local Standard Responsible for reporting adverse events strictly in accordance with specific local Standard Operating Procedure (SOP).
- Support the leadership team in widening the scope of ISO9001 across the company.
- Lead and support ISO9001 audits to maintain standards including the Quality Management Review process.
- Responsible for adhering to all relevant SOPs.
- Complete all required training courses to a satisfactory standard.
- Keep up to date with NHS policies and procurement strategies, ensuring internal stakeholders are informed.
- Identify and commit to additional training as appropriate to ensure continuous learning and development.
- Cross-train within the Sales Ops team to provide seamless coverage during peak periods.
- Complete any additional tasks as reasonably requested by the company.
Professional Experience & Knowledge
- Previous commercial experience working on NHS contracts and tender bids.
- Competent in using various databases and reporting tools.
- Previous experience working with ISO standards and certification desirable.
- Previous experience in Pharmaceuticals and/or Medical Equipment preferable.
Required Skills
- Confident and effective communicator
- Collaborative team player as well as proactive with own workload.
- Analytical
- Problem Solving
- Innovative, identifying opportunities for improvement and change
- Results Oriented
Education
Bachelor’s degree or equivalent in area of specialty desirable
