Company Description Athena is an education technology company focused on transforming how students learn through a Native AI platform. The platform adapts to each learner’s needs in real time, helping them progress faster and enjoy school more. By personalizing content and pacing, Athena supports diverse learning styles and levels. Team members collaborate across product, data, and education domains to build tools that improve measurable student outcomes. The company values innovation, impact, and a learner-centered approach in everything it delivers.
Role Description The Senior Customer Success Revenue Operations Manager is a full-time, remote role responsible for optimizing the systems, processes, and insights that drive customer success and recurring revenue. This role oversees the operational backbone of the customer lifecycle, including onboarding, adoption, retention, and expansion. Day-to-day responsibilities include designing and maintaining customer success workflows, managing CRM and related tooling, developing dashboards and reporting, and partnering with leadership to define and track key performance metrics. The person in this role will collaborate closely with Customer Success, Sales, Finance, and Product teams to improve customer satisfaction, streamline operations, and identify revenue opportunities. Additional responsibilities include building and documenting best practices, leading process improvements, supporting forecasting and capacity planning, and mentoring team members on data-driven decision-making.
Qualifications
- Strong focus on customer outcomes with skills in Customer Satisfaction and Customer Experience to enhance retention and expansion.
- Advanced Analytical Skills to build reports, interpret data, identify trends, and translate insights into operational and revenue strategies.
- Proven Operations Management experience, including process design, workflow optimization, and effective use of CRM and customer success tools.
- Excellent Communication skills, with the ability to collaborate across teams, present findings to leadership, and influence decisions.
- Experience in customer success or revenue operations in B2B SaaS, preferably in edtech or a related industry.
- Proficiency with data and reporting platforms (e.g., Salesforce, HubSpot, Gainsight, Looker, Tableau, or similar tools).
- Demonstrated ability to work independently in a remote environment, manage multiple priorities, and drive initiatives from concept to execution.
- Bachelor’s degree in Business, Economics, Data/Analytics, or a related field, or equivalent practical experience; leadership experience is a plus.
