Company Description AmeriPouch is a fast-growing contract manufacturer headquartered in Plano, Texas, specializing in nutraceutical and nicotine pouch products. We partner with leading consumer brands to deliver innovative, high-quality products with speed and precision. Our dynamic environment rewards self-starters who thrive on ownership and impact.
Role Description The Sales Operations Coordinator is a full-time, on-site role based in Plano, TX. This position serves as a key business partner to sales, operations, and leadership by evaluating customer requirements, managing commercialization projects, analyzing operational data, and implementing process improvements that support business objectives. This role exercises independent judgement and discretion in prioritizing customer needs, resolving sales operational challenges, and coordinating cross-functional initiatives.
The ideal candidate is organized, proactive, detail-oriented, and comfortable communicating with both customers and internal teams to keep projects moving.
Key Responsibilities
• Support customer communication throughout the sales and order process, including upfront follow-up, intake coordination, order updates, and post-order communication.
• Analyze customer requirements and business priorities to coordinate commercialization activities, recommend solutions, and support successful project execution.
• Enter customer purchase orders into the company’s system accurately and other administrative tasks in a timely manner.
• Evaluate project requirements and determine the information, resources, and cross-functional support necessary to meet customer and business objectives.
• Serve as a point of contact for customer accounts, exercising discretion in managing customer expectations, prioritizing requests, and resolving routine operational issues.
• Lead cross-functional coordination efforts among sales, production, quality, R&D, logistics, and leadership teams to ensure alignment with customer commitments and business priorities.
• Determine priorities by evaluating customer expectations, order details, and project requirements are clearly documented and communicated internally.
• Monitor open orders and proactively follow up on missing information, timeline changes, or outstanding customer needs.
• Assist with order confirmations, sample shipments, customer documentation, production updates, and customer-facing communications.
• Resolves issues, delays, or customer concerns to the appropriate internal team members and help drive resolution.
• Responsible for managing accurate records in CRM, ERP, and other internal systems.
• Make recommendations to leadership on internal processes related to customer communication, order management, and project coordination.
Qualifications
• 2+ years of experience in sales administration, customer service, project coordination, order management, account coordination, or a similar role.
• Strong organizational skills with the ability to manage multiple customers, orders, and priorities at one time.
• Excellent written and verbal communication skills.
• Comfortable communicating directly with customers in a professional and proactive manner.
• High attention to detail, especially when entering orders, tracking quantities, managing timelines, and documenting customer requirements.
• Ability to work cross-functionally with sales, operations, production, quality, R&D, logistics, and leadership.
• Proficient with Microsoft Office, Google Workspace, CRM systems, ERP systems, or similar business tools.
• Experience entering purchase orders, managing order details, or supporting customer projects is preferred.
• Ability to follow up consistently and keep projects moving without needing constant direction.
Ideal Candidate
The ideal candidate is someone who enjoys being the organizer and communicator behind the scenes. They are comfortable keeping track of details, following up with multiple departments, and making sure customers receive clear and timely updates. This person should be able to balance customer service with internal accountability and help create a more consistent, professional customer experience.
They should be flexible enough to support both early-stage customer communication and post-order execution, while keeping the primary focus on accuracy, follow-through, and project coordination.
Why This Role Matters
This role is critical to improving the customer experience and creating a more reliable sales and order management process. By keeping communication organized, internal teams aligned, and customers informed, this person will help reduce gaps, improve accountability, and support the company’s continued growth.
