Role Purpose:
This role will play a pivotal role in driving the operational efficiency, strategic alignment, and achievement of business goals. The role requires streamlining operations, enhancing customer experience and effective people management, ensuring sustainable growth and continuous improvement.
Key Responsibilities:
Strategy Execution
- Collaborate with senior management to define and execute the strategic vision for the business
- Drive the implementation of business plans, annual budgets, and performance metrics to achieve financial and operational objectives
- Review key performance indicators to ensure business targets are met. Provide inputs to leadership on achievements, challenges, and areas for improvement
- Identify and drive new initiatives for business growth in line with business goals and strategy
- Own the PnL of the business and work across the board towards achievement of business goals
- Work closely with the Business Development Manager to qualify property and catchment for business expansion
- Monitor industry trends and market dynamics for strategic decision-making
Operational Excellence
- Implement robust operational processes and systems to optimise efficiency and enhance overall operational effectiveness across all facets of the business
- Ensure timely resolution of escalated issues
- Undertake regular store visits to conduct audits and review store ambience, service and adherence to retail standards
- Monitor audit results and ensure gaps are addressed
- Work closely with all teams like B&M, L&D, talent acquisition, marketing, product, BD, finance, HRBP to further the business and organisations priorities
- Participate in inventory meetings to provide market inputs and plan required liquidation
People Leadership
- Lead, inspire, and develop a high-performing team
- Develop a culture of collaboration, accountability, and continuous learning
- Establish clear performance expectations, provide constructive feedback, and drive the professional development of the team
- Invest in growth of the team and build a pipeline of leaders
- Effectively manage and resolve conflicts, promoting a positive and inclusive work environment
Customer Experience
- Oversee initiatives to improve and innovate the customer journey, ensuring a seamless and delightful experience across all touchpoints.
- Implement feedback mechanisms and leverage customer insights to drive improvements in product offerings, customer service, and overall customer satisfaction.
- Ensure implementation of strategic design and layout of stores, optimising visual merchandising to create and inviting shopping experiences
Key Relationships Management
- Develop close working relationships with key principal and strategic partners
- Work closely with cross-functional teams to define and ensure implementation of goals that support business growth
Key Results Area:
- Business (Top-line and Net margin)
- People Leadership
- Customer Experience
- Operational Excellence
- Self Development
