Designation: Chief of Staff / Business Operations Lead
Experience: 5 + Years
Reporting to: Chief Executive Officer
Location: Maidenhead (WFO Only)
Key Responsibilities
CEO Support & Business Operations
● Act as a trusted partner to the CEO in managing strategic and operational priorities.
● Capture, track, and follow up on actions arising from customer meetings, internal reviews,
leadership meetings, and strategic discussions.
● Ensure accountability for agreed actions across the business.
● Proactively identify blockers and escalate risks where required.
● Maintain visibility of key initiatives and provide regular progress updates to the CEO.
Sales & Commercial Operations
● Support management of sales opportunities, renewals, and strategic accounts.
● Coordinate proposal submissions, commercial reviews, and contract processes.
● Track pipeline progression and ensure timely follow-up on opportunities.
● Assist with partner relationships and strategic alliance activities.
● Work with sales leadership to improve operational efficiency and reporting.
Strategic Projects
● Lead or coordinate cross-functional initiatives on the CEO's behalf.
● Support acquisitions, partnerships, new service launches, and operational improvement projects.
● Conduct market, competitor, and industry research.
● Prepare briefing papers and recommendations for leadership decisions.
Recruitment & Resource Management
● Coordinate strategic hiring initiatives.
● Support workforce planning and resource forecasting.
● Track recruitment activity and key staffing requirements.
● Ensure critical hiring actions are completed in a timely manner.
Governance & Reporting
● Prepare executive dashboards and KPI reporting.
● Support leadership meetings and quarterly business reviews.
● Drive action management and follow-through across departments.
● Maintain oversight of key business metrics and performance indicators.
AI & Process Automation
● Identify opportunities to leverage AI and automation to improve business efficiency.
● Implement tools and processes to reduce administrative workload across teams.
● Support the adoption of AI-assisted workflows within sales, operations, and delivery functions.
Required Experience
● 5+ years of experience in Business Operations, Chief of Staff, Programme Management,
Consulting, or a similar role.
● Strong understanding of professional services, technology consulting, SaaS, cloud, integration, or
digital transformation businesses.
● Experience working directly with senior executives or leadership teams.
● Strong commercial awareness and business judgement.
● Excellent written and verbal communication skills.
● Ability to manage multiple priorities simultaneously.
● High attention to detail and strong follow-through.
Desirable Experience
● Experience within IT consulting, cloud services, integration, data, AI, or software delivery
organisations.
● Familiarity with CRM systems, project management tools, and business reporting.
● Experience using AI tools to improve productivity and operational effectiveness.
● Understanding of contracts, commercial negotiations, and professional services engagements.
Interested candidates can send their application and CV to careers@neosalpha.com
