Business Operations Analyst(Hybrid)

Cisco • Full-time • Durham, NC, US • 2w ago

The application window is expected to close on: 07/06/2026

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

Strategic Programs (SP), part of Growth Operations, leads high‑impact initiatives that drive operational excellence and scalable growth across the business. The team focuses on areas such as unified recurring revenue metrics, partner growth metrics, validation and automation programs, and policy initiatives. By working closely with cross‑functional customers across business and technology teams, SP finds opportunities to streamline processes, enable automation, and enhance operational efficiency. The team plays a key role in evaluating customer and business requirements, building business cases, and driving next‑generation solutions that support Cisco’s evolving business models.

Your Impact

As a Business Operations Analyst within the Strategic Programs team, you will operate at the intersection of strategy, operations, and technology. This role focuses on supporting recurring revenue metrics initiatives and validation programs while improving operational efficiency through automation and process optimization.

You will collaborate with customers across business, data, and technology teams to define validation strategies, implement testing plans, and ensure alignment with product and program objectives. In this role, you will analyze existing processes, identify improvement opportunities, and implement automation solutions that reduce manual effort and improve cycle time.

Responsibilities Include

Design and implement automation solutions that reduce manual intervention in testing and validation scenarios.
Develop test strategies, create detailed test scenarios, record results, and publish integrated test reports.
Coordinate Business Acceptance Testing (BAT) plans and work closely with cross‑functional customers to ensure validation readiness.
Analyze recurring revenue metrics, partner incentives, and operational data to support strategic program initiatives.
Engage with partners through meetings, stand‑ups, and feedback loops to ensure alignment with program objectives and product vision.
Identify and help resolve complex operational issues impacting program execution and business direction.
Evaluate current processes, identify gaps, and recommend technology-driven solutions that improve efficiency and scalability.

Minimum Qualifications

3-5 years of professional experience in Customer Experience (CX), IT, Data, Operations, Consulting, or related business functions, along with a Bachelor’s degree in a technical field or equivalent practical experience.
Experience working with software or SaaS business models.
Proven experience in testing, validation processes, or Business Acceptance Testing (BAT).
Ability to build business cases and develop analytical models to support decision-making.
Experience analyzing operational processes and implementing improvements through automation or technology solutions.

Preferred Qualifications

Knowledge of Cisco business processes, tools, policies, and data exchange/flow across systems.
Experience working across global teams in both business and technology environments.
Strong storytelling and communication skills for executive-level presentations.
Demonstrated ability to simplify complex problems and structure solutions.
Experience with initiatives that reduced manual effort through process redesign or automation with measurable operational impact.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $92,000.00 to $123,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees On Sales Plans Earn Performance-based Incentive Pay On Top Of Their Base Salary, Which Is Split Between Quota And Non-quota Components, Subject To The Applicable Cisco Plan. For Quota-based Incentive Pay, Cisco Typically Pays As Follows

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area

$114,400.00 - $171,300.00

Non-Metro New York State & Washington State

$100,200.00 - $153,200.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.