Position Responsibilities:
The Cloud Business Operations Manager is the operational backbone of the Cloud Leadership Office. This person keeps the leader and the wider organization running smoothly — owning executive operations, driving the team's business rhythm, and leading the culture and engagement programs that bring a 500+-person global team together. It is a high-trust, high-visibility role for someone who is exceptionally organized, proactive, and energized by both detail and people.
Key Responsibilities
Leadership Office Operations
- Orchestrate the leader's time, priorities, and engagements — protecting focus, sequencing commitments, and resolving competing demands across a global, multi-time-zone organization (Philippines, India, North America, Europe).
- Steward the leadership office's financial administration — overseeing expense governance, budget reconciliation, and policy compliance across enterprise systems (Costpoint and related).
- Own meeting preparation and decision flow — framing agendas and pre-reads, capturing decisions, and driving action items to closure.
- Coordinate internal communications, newsletters, recognition programs, status updates, and reporting on behalf of the leadership office.
- Support AI enablement initiatives and contribute ideas and recommendations that help shape future organizational priorities and Cloud strategy.
- Serve as a trusted gateway to the leadership office, exercising sound judgment and discretion on confidential and sensitive matters.
Rhythm of Business & Organizational Coordination
- Maintain the leadership operating cadence — staff meetings, skip-levels, business reviews, and all-hands.
- Track cross-team action items, commitments, and goals; follow up to keep initiatives on schedule.
- Coordinate internal communications, status updates, and reporting on behalf of the leadership office.
- Help prepare and format leadership materials and presentations to a polished, brand-aligned standard.
Team Building, Culture & Events
- Plan and execute team-building activities, team offsites, and large-scale engagement events — including regional and global gatherings of several hundred attendees.
- Manage event budgets, venues, vendors, catering, travel, and on-site logistics from concept through execution and post-event wrap-up.
- Lead recognition and culture initiatives that strengthen morale and connection across a distributed organization.
Qualifications
- Experience — 5-8+ years in business operations, program coordination, chief-of-staff support, event management, or a comparable role supporting senior leaders.
- Organization — Outstanding planning, prioritization, and follow-through; comfortable juggling many moving parts without dropping details.
- Communication — Strong written and verbal skills; able to interact credibly with senior stakeholders and external vendors.
- Global mindset — Experience supporting distributed teams across time zones and cultures.
- Systems — Proficiency with executive scheduling and enterprise financial systems (Outlook, Costpoint or similar), project/task orchestration (Smartsheet, Jira), and presentation tools (PowerPoint).
- Discretion — Proven judgment in handling confidential and sensitive information.
- Bonus — Background in technology/SaaS and experience running events at scale.
