About Ascendion
Ascendion is a leader in AI-powered software engineering, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at
ascendion.com
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for world’s leading brands
- Solve complex problems – and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
Manager – Business Operations
Position Summary
The Manager – Business Operations will serve as a strategic partner to the Country Head and play a critical role in driving operational excellence, governance, performance management, and business execution across the organization.
The role will be responsible for establishing governance frameworks, monitoring business performance, driving productivity improvements, ensuring accountability for strategic initiatives, and enabling effective decision-making through data-driven insights and executive reporting.
This individual will work closely with leaders across all business functions to drive operational efficiency, business effectiveness, and organizational alignment while ensuring successful execution of key business priorities.
Key Responsibilities
Business Operations & Strategic Execution
- Partner closely with the Country Head to drive execution of business priorities and strategic initiatives.
- Act as the central coordination point for cross-functional business activities.
- Monitor organizational performance and ensure alignment with business objectives.
- Drive execution discipline and accountability across departments.
- Track strategic initiatives and ensure timely completion of agreed action items.
Executive Reporting & Board Presentations
- Prepare executive dashboards, board presentations, management reviews, and leadership reports.
- Consolidate business updates, operational metrics, risks, and opportunities for leadership review.
- Translate complex business data into meaningful insights and recommendations.
- Support leadership decision-making through structured analysis and reporting.
Governance & Performance Management
- Establish and drive governance mechanisms across all business functions.
- Facilitate business reviews, operational reviews, and leadership governance meetings.
- Monitor departmental performance against defined KPIs and business objectives.
- Ensure action items from governance forums are tracked and completed within agreed timelines.
Productivity & Operational Excellence
- Analyze operational performance and identify opportunities for efficiency improvement.
- Drive initiatives to improve utilization, effectiveness, and operational outcomes.
- Benchmark business performance and recommend improvement actions.
Process Improvement & Business Excellence
- Identify process inefficiencies and operational bottlenecks across the organization.
- Design and implement scalable processes, controls, and governance frameworks.
- Drive automation, standardization, and continuous improvement initiatives.
- Establish best practices and operating procedures to improve organizational effectiveness.
Business Analytics & Insights
- Analyze business trends, workforce metrics, operational performance, and productivity indicators.
- Support forecasting, resource planning, and business planning activities.
- Generate actionable insights to support leadership decisions and business growth.
Stakeholder Management
- Partner with leaders across Sales, Delivery, Talent Acquisition, HR, Finance, Operations, and Shared Services functions.
- Build strong relationships across the organization to drive collaboration and execution.
- Influence stakeholders to drive accountability, ownership, and performance improvement.
- Facilitate cross-functional problem-solving and decision-making.
