Roles and responsibilities
Bachelor's degree in Business, Commerce, or a related field (or equivalent experience).
[4–7] years of experience in operations, sales support, deal desk, or a client-services / BPO environment, including [1–3] years in a team-lead or people-management capacity.
Demonstrated experience managing SLAs and KPIs in a client-facing delivery setting.
Proven experience communicating and presenting performance directly to clients or senior stakeholders.
