JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Business Analyst - B3 BandPosition OverviewThe Business Analyst is responsible for bridging the gap between business needs and technology solutions within JLL. This role analyzes business processes, identifies improvement opportunities, and works with stakeholders to define requirements that drive operational efficiency and support strategic objectives.
Key ResponsibilitiesRequirements Analysis & Documentation Elicit, analyze, and document business requirements through stakeholder interviews, workshops, and process observation. Translate business needs into clear functional specifications and user stories. Maintain comprehensive documentation including business requirements documents, process flows, and use cases.
Stakeholder Engagement Partner with business units, technology teams, and external vendors to understand objectives and constraints. Facilitate requirement gathering sessions and consensus-building discussions. Communicate technical concepts to non-technical audiences and business needs to technical teams.
Process Analysis & Improvement Evaluate current business processes to identify inefficiencies, bottlenecks, and optimization opportunities. Conduct gap analysis between current and desired states. Recommend process improvements and support change management initiatives.
Data Analysis Analyze business data to identify trends, patterns, and insights that inform decision-making. Create reports, dashboards, and visualizations to communicate findings. Support data quality initiatives and business intelligence efforts.
Project Support Work within project teams to deliver business analysis activities on schedule and within scope. Track requirements through the development lifecycle. Manage requirement changes and assess impact on project timelines and deliverables.
Required QualificationsEducation & Experience Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field. 3-5 years of experience as a Business Analyst or in a similar analytical role. Experience in commercial real estate or professional services is advantageous.
Technical Skills Proficiency with business analysis tools and techniques including process modeling, data flow diagrams, and requirements traceability matrices. Strong command of Microsoft Office Suite, particularly Excel for data analysis. Familiarity with project management tools (Jira, Confluence, or similar). Understanding of software development lifecycle methodologies (Agile, Waterfall).
Analytical Capabilities Strong analytical and critical thinking skills with ability to synthesize complex information. Data-driven decision-making approach with attention to detail. Problem-solving mindset with ability to identify root causes and propose pragmatic solutions.
Communication & Collaboration Excellent written and verbal communication skills. Ability to influence stakeholders and build consensus across diverse groups. Experience facilitating meetings and presenting to various audience levels. Strong interpersonal skills and ability to work effectively in team environments.
CompetenciesStrategic thinking and business acumen. Adaptability and continuous learning orientation. Results-focused with strong organizational skills. Collaborative approach with customer service mindset. Ability to manage multiple priorities in fast-paced environment.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
