Essential Duties and Responsibilities
Revenue Growth Strategy
- Develop and execute the organization's long-term revenue growth strategy.
- Establish annual revenue objectives and sales forecasts.
- Identify new markets, customer segments, and growth opportunities.
- Develop strategies that increase Annual Recurring Revenue (ARR), client retention, and expansion revenue.
Sales Leadership
- Lead and develop high-performing Sales and Business Development teams.
- Build scalable sales processes and performance metrics.
- Improve pipeline generation, forecasting accuracy, and sales productivity.
- Coach sales leaders on consultative selling and value-based solution selling.
- Establish strategic account growth initiatives.
Client Experience & Retention
- Partner with Client Experience and Client Success teams to deliver exceptional customer service.
- Develop strategies to improve client satisfaction, retention, and Net Promoter Score (NPS).
- Identify opportunities for account expansion through additional engagement solutions, recognition programs, wellness initiatives, and service awards.
- Promote a client-first culture throughout the organization.
Marketing & Demand Generation
- Collaborate with Marketing to develop campaigns that generate qualified leads and increase brand awareness.
- Align marketing initiatives with revenue goals.
- Monitor campaign performance and return on investment.
- Position the organization as an industry thought leader in employee engagement and recognition.
Strategic Partnerships
- Develop relationships with HR technology providers, benefit brokers, consultants, payroll providers, and strategic channel partners.
- Identify opportunities for co-marketing and referral partnerships.
- Negotiate strategic agreements that expand market reach.
Revenue Operations
- Optimize CRM utilization, reporting, and sales analytics.
- Develop dashboards tracking sales performance, customer retention, pipeline health, and revenue forecasting.
- Improve operational efficiencies across the revenue organization.
- Ensure accurate forecasting and data-driven decision making.
Product & Innovation Collaboration
- Partner with Product Management and Technology teams to identify market needs.
- Provide customer insights that influence future product development.
- Evaluate emerging technologies, including AI and analytics, to improve client outcomes and revenue growth.
- Ensure product offerings remain competitive within the employee engagement marketplace.
Financial Leadership
- Develop revenue budgets and forecasts.
- Monitor sales performance against goals.
- Improve profitability while maintaining exceptional customer experiences.
- Recommend pricing strategies and packaging options that maximize customer value.
Executive Leadership
- Serve as a member of the Executive Leadership Team.
- Participate in strategic planning and organizational initiatives.
- Present revenue performance and strategic recommendations to executive leadership and the Board of Directors.
- Champion a culture of accountability, innovation, collaboration, and continuous improvement
Supervisory Responsibilities
- Inspire and develop high-performing leaders.
- Foster collaboration across Sales, Marketing, Client Experience, Product, Finance, and Operations.
- Build a culture centered on customer success and measurable business outcomes.
- Develop succession plans and leadership pipelines.
- Promote the organization's mission, vision, and core values.
Education
- Bachelor’s degree in business administration, Marketing, Finance, Communications, or a related field required. MBA or advanced business degree
