- Build GTM for a fast-growing AI startup
- Significant ESOP upside and founder exposure
About Our Client
Our client is an innovative AI company developing intelligent agents and conversational AI solutions tailored for businesses in India. Focused on transforming customer engagement, sales performance, and operational efficiency through automation, the company is entering a high-growth phase and seeks a commercial leader to help establish a market-leading position in the rapidly evolving AI ecosystem.
Job Description
- Own revenue, ARR, and overall commercial performance.
- Develop and execute the company's go-to-market strategy across SMB, mid-market, and enterprise segments.
- Build scalable acquisition channels through outbound, inbound, and partner-led sales motions.
- Drive pipeline generation, forecasting accuracy, and sales conversion performance.
- Personally manage and close strategic enterprise opportunities.
- Establish repeatable sales processes, playbooks, and onboarding frameworks.
- Develop industry-focused sales strategies to accelerate adoption across key sectors.
- Position AI and automation solutions with senior business stakeholders and decision-makers.
- Translate business challenges into measurable AI-driven outcomes and ROI.
- Collaborate with product and engineering teams to influence roadmap priorities based on customer feedback.
- Build and lead the customer success function, driving onboarding, adoption, retention, and expansion revenue.
- Improve customer satisfaction, retention rates, and Net Revenue Retention (NRR).
- Recruit, mentor, and develop high-performing sales and customer success teams.
- Establish performance management frameworks, compensation structures, and career development plans.
- Provide market insights and commercial recommendations to the leadership team.
- Monitor and optimise key business metrics including ARR, pipeline coverage, win rates, CAC, retention, NRR, and customer satisfaction.
The Successful Applicant
- 10+ years of sales leadership experience within SaaS, AI, enterprise software, or technology sectors.
- Demonstrated success scaling revenue in early-stage or growth-stage organisations.
- Proven record of consistently exceeding sales targets and commercial objectives.
- Experience building and leading sales teams from the ground up.
- Strong enterprise sales background with the ability to engage C-level stakeholders.
- Experience managing complex and long-cycle B2B sales engagements.
- Strong analytical, forecasting, and pipeline management capabilities.
- Exposure to AI, GenAI, conversational AI, automation platforms, or SaaS solutions is highly desirable.
- Understanding of the Indian technology landscape across SMB and enterprise markets.
- Experience overseeing both sales and customer success functions is preferred.
- Entrepreneurial mindset with the ability to thrive in fast-paced, high-growth environments.
- Comfortable operating as both a strategic leader and an individual contributor when required.
What's On Offer
- Opportunity to join a high-growth AI company at a pivotal stage of expansion.
- Direct partnership with founders and executive leadership.
- Ownership of the entire commercial and customer success function.
- Significant influence over company strategy, growth, and market positioning.
- Competitive compensation package with meaningful ESOP participation.
- Opportunity to build a market-leading AI business and create long-term enterprise value.
Contact
Quote job ref: JN-082026-7079595
