Deal Desk Analyst

Darktrace • Full-time • Chicago, IL, US • 1d ago

Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.

For more information on our cutting-edge technology, visit darktrace.com.

Job Summary

Darktrace’s Deal Desk team sits within our Revenue Operations organization and serves as deal advisors to the Sales organization. Our mission is to inspire and influence better strategic decisions while ensuring compliance, efficiency, and scalability.

As a Deal Desk Analyst, you will work cross-functionally, collaborating with Sales, Finance, and Legal, to ensure efficient quoting, contracting, and document review with a focus on defining and driving standardization and policy adherence . Teamwork and collaboration are critical to the success of the right candidate. Darktrace seeks a customer-centric attitude and appreciation for working collaboratively in a very fast-paced environment. The desired candidate, preferably with 4+ years of experience in the Deal Desk at a SaaS company, will thrive in environments where uncertainty is common and is skilled in bridging business and sales needs.

Location: The ideal candidate will be local to a Darktrace office in the Central or Eastern time zone.

Key Duties & Responsibilities

Serve as trusted advisor to the Sales team on deal structure, contracting options, margin analysis and approval processes.
Act as the first point of escalation and approval on complex deal questions and non-standard requests.
Review customer contracts and evaluate appropriate revenue recognition treatment in accordance with revenue recognition policies (currently IFRS), collaborating with cross-functional teams including Legal, Sales, Operations and Finance. Summarize key terms, issues and seek approvals, as needed.
Help evaluate non-standard contract terms and identify relevant accounting, billing, and operational impacts.
Become a subject matter expert on deal operations and the revenue accounting cycle to identify and implement process improvements.
Drive adoption of pricing and policy changes as teams scale and new tools are implemented.
Perform other duties and projects as assigned when needed to support the business.

Qualifications & Experience

4+ years Deal Desk, Finance, Bid Management, Sales Operations and/or Orders Management background
Strong knowledge of the end-to-end Quote-to-Cash process, experience with Salesforce and CPQ required.
Strong organizational and execution skills and ability to manage competing priorities.
Ability to make and drive process improvement recommendations.
Excellent analytical and problem-solving skills to enable informed decision making.
Expert knowledge of Microsoft Excel and prior experience with modeling and analysis preferred.
Ability to drive rapid, but fact-based decision-making with imperfect data.
Work successfully in an ambiguous environment.
Ability to manage multiple variables / levers, and toggle approach within defined parameters based on customer needs and business objectives.
Clear and thoughtful communicator with exceptional critical thinking skills.
A self-starter mentality and a desire to make a positive, lasting impact.
Ability to handle peak order volume to meet end-of-month and end-of-quarter deadlines. This requires the ability to cover some morning, evening and weekend shifts around the end of each month and fiscal quarter.

Bonus Qualifications