Sales Operations Specialist/Analyst
Location: London Office 2 days, WFH 3 days
Type: 1 Year Contract (Possible 2 years)
Day rate: £250pd inside IR35
We're seeking a dynamic Sales Operations Specialist to join a leading global technology company, supporting a high-performing sales team and enabling their success through tools like Salesforce,
- Amazon Connect, and other cutting-edge sales technologies.
- Are you passionate about driving efficiency and productivity in sales teams?
- Do you have the expertise to troubleshoot, analyse data, and manage projects that create real impact?
As a Sales Operations Specialist, you will:
- Act as the go-to expert for troubleshooting and supporting a team of sales agents using Salesforce, Amazon Connect, and related tools.
- Drive projects that enhance sales agent productivity, delivering both short-term gains and long-term improvements.
- Manage the lead pass process from marketing to sales, ensuring SLAs are met.
- Provide daily, weekly, and monthly performance insights to sales managers to drive channel efficiency.
- Partner with key stakeholders to improve the sales agent experience and optimize tools like Salesforce.
What You’ll Bring
We’re looking for someone with a mix of technical know-how, communication skills, and a passion for continuous improvement. Key skills and attributes include:
Craft Skills
- Communication: Clearly and concisely manage projects while keeping stakeholders informed.
- Data Acumen: Analyse and connect diverse data sets to uncover patterns and root causes.
- Data, Insight, Action: Deliver insights that influence decisions and drive action.
- Project Management: Lead short-term projects with clear plans and risk mitigation strategies.
- Standardization: Execute processes while finding opportunities for greater efficiency.
- Prioritization: Focus on high-impact opportunities and proactively plan for future improvements.
- Relationship Building: Develop strong team relationships and collaborate effectively with internal stakeholders.
- Domain Expertise: Deeply understand sales workflows to provide frontline agent support.
Technical Tools & Experience
- Proven experience supporting sales teams using Salesforce.
- Intermediate Excel skills (data manipulation and presentation).
- Familiarity with tools such as Alteryx, Eloqua, Adobe eSign, LinkedIn Sales Navigator, Cognism, HVS, SalesLoft, Qlik, and Tableau is a strong plus.
You’ll be part of a collaborative and innovative environment where your contributions will directly impact sales performance and agent productivity. This role offers the opportunity to partner with key stakeholders, implement meaningful projects, and drive operational excellence in a fast-paced, technology-driven setting.
If you’re ready to bring your expertise in sales operations, data insights, and project management to a leading global company, we want to hear from you!
