Our client, a leading global provider of cloud-based software solutions, is seeking a Deal Desk Analyst for a 6+ month contract role, with potential to convert for top performers. This position is fully remote but the candidate must be located in the Mountain or Pacific time zones.
Responsibilities
- Provide on-boarding and refresh training on internal processes and systems to Sales team members in your segment.
- Assist segment team members in ongoing maintenance and update of critical client and opportunity data.
- Become expert in contracts and entitlements system and processes. Provide guidance to sales team on account & contract complexity and Deal Standards for all active opportunities.
- Ensure on-going tracking of all deal elements that may have revenue recognition implications. Act as segment representative to Contracts and Revenue teams to ensure on-going visibility.
- Assist segment sales team in the creation and maintenance of their Deals in CRM. Act as resource to request new agreements from Contracts. Play a client advocacy role by collaborating with Contracts to resolve questions/issues and ensure expeditious processing of new requests.
- Assist segment team in deal execution by coordinating internal stakeholders to discuss, review, or approve non-standard deals as needed.
- Upon order execution, ensure accurate ‘Closed Won’ booking of transactions in CRM.
- Establish on-going data audits to continuously validate critical system information on clients and transactions.
- Assist in a wide range of support tasks, utilizing strong organizational and analytical skills, under the supervision of CRM, Contract and Legal Operations leaders
- Contribute as a team player to help maximize the value of the CRM team as an effective, respected, and valued resource within the company
Requirements:
- 3+ years in Contract or Sales Operations or Deal Desk role in a SaaS company
- Demonstrated attention to detail, ability to prioritize and manage time, and to successfully complete challenging projects
- Proficient in MS Excel
- Strong report creation skills
- Proven experience providing excellent operational support to client-facing organizations.
- Strong financial and business acumen with a client service mentality
- Strong analytical skills. Ability to collect and analyze input from multiple sources
- Strong time management skills; ability to multi-task and prioritize
- Superior verbal and written communication skills, including the ability to listen carefully, influence and network with a broad spectrum of internal and external colleagues and customers
- Self-starter, reliable, honest and a proven team player
- Resourceful problem solver, driven by results and comfortable working in a dynamic environment
Pay Rate- $44.00-$48.00/hour
