Assistant Manager / Manager - Sales Operations

Cashfree Payments • Full-time • Bengaluru, Karnataka, India • 3d ago

What You’ll Do:

Training and Development for Sales Team:
- Plan and execute training sessions to enhance the skills and performance of the sales team.
- Develop tailored training modules based on audit outcomes and business requirements.

Daily Call Audits and Reporting:
- Perform detailed audits of sales calls to ensure compliance with scripts, quality standards, and company policies.
- Prepare and share regular audit reports with actionable insights for the team and management.

Identifying Gaps and Providing Training:
- Analyze call audits to identify skill gaps, process inefficiencies, or knowledge deficiencies.
- Collaborate with team leads to implement corrective measures through focused training sessions.

Compliance and Process Adherence:
- Ensure the sales team complies with company policies, industry standards, and regulatory requirements.
- Regularly update and communicate compliance checklists to the team.

Performance Monitoring and Feedback:
- Provide constructive feedback to sales representatives to improve their communication and negotiation skills.
- Monitor progress and evaluate the effectiveness of corrective actions taken.

Developing Quality Standards:
- Establish and maintain benchmarks for call quality and customer interaction.
- Regularly review and revise quality standards to align with business goals.

Collaboration with Stakeholders:
- Work closely with sales managers and team leads to align audit objectives with team goals.
- Share insights from audits to improve overall sales strategies and processes.

Required Skills:

Minimum 5 - 8 years experience in the fintech industry preferably in online payments
2+ experience in team handling
Must understand payments space (preferably worked with payment gateways)
Knowledge of sales, Training & understanding.
Experience in product-focused sales and an organized approach to work
Strong interpersonal skills and the ability to build rapport with merchant by understanding their requirements
Strong business acumen and product expertise

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