About PhonePe Group:
PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
PhonePe, India's leading digital payments platform, is seeking a seasoned professional to lead our Sales Operations team. With over 58 crore registered users and a vast merchant network, we are committed to driving financial inclusion and digital growth nationwide. The Head of Sales Operations will play a pivotal role in optimizing our sales processes, identifying new revenue opportunities, enhancing team performance, and ensuring seamless execution of sales strategies. This leadership position offers a unique opportunity to influence the digital transformation of India's economy while advancing your career in a dynamic, growth-oriented environment.
Job Description
The key role of the sales head is to develop and ensure the overall success of sales programs in line with the business goals of PhonePe. The key aspects of this success will include
Business Goals
- Strategy Building and Goal Setting: Establish sales goals working directly with individual businesses with a clear understanding of the dependencies
- Identify opportunities where the sales team can deliver value. Create roadmaps and align on plans with stakeholders.
- Be the face of operation in discussions with the BU at all levels. Create and drive narratives with all stakeholders in the sales ecosystem (e.g. Business, Vendor, Support teams, Leadership)
- Create operating/Data structures and governance frameworks to ensure dependencies are tracked and variances acted on promptly
- Review and own roadmaps to success on the goals that have been aligned with different business stakeholders
- Find ways to create transparent views of performance and define pathways to drive improvements
- Own achievement of Revenue goals
- Success in sales can depend on the quality of multiple resources like Site capabilities and Sales skills. This leader will need to
- Communicate with all actors in the ecosystem to identify promising levers to improve quality of effort
- Own the learning and improvement processes with sales operations
- Collaborate to ensure success of the program
- Work with product/engineering teams to identify ways to improve sales
- Create and nurture ongoing efforts to improve understanding of customers and their requirements. This should allow us to partner with businesses to improve products and drive growth in the longer term.
People
- Build out the culture of the operations centers in line with PhonePe business’ culture within the sales operations
- Ensure that the goals for people and teams are designed to ensure the success of the overall program
- Enable alignment of goals for vendor personnel to PhonePe goals
- Invest in people to improve the functioning of the site and its capability across the whole performance cycle (Hiring →Training → Performance Measurement and Feedback)
- Build and manage incentive plans and other levers to optimise sales
Ideal Candidate -
- 12+ years of work experience in sales leadership or revenue generation roles in BFSI with a keen understanding of operations
- Demonstrated experience setting up/transforming sales operations
- Experience in operations with good understanding of the ways of working of a BPO environment
Skills
- Sound understanding of support functions (Training, Quality, WFM) and the role they play in an operations ecosystem
- Strong collaboration skills and sales drive
- Demonstrated negotiation skills backed by strong analytical and problem-solving skills
- Strong analytical skills to read emerging customer/sales trends and then address them through sound planning
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
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