About POSH
We are all social creatures, but the dominant “social” companies today have evolved into digital loneliness machines, driving isolation, anxiety, and mental health challenges across our lives.
Human connection is lost. POSH is a beacon guiding us back.
POSH enables anyone to become an event organizer, build a community around their followers, and bring people together in person to cultivate real-world human connections.
Founded by event enthusiasts and college dropouts, we’ve built the ultimate tools for creating, marketing, and monetizing in-person communities globally.
In just three years, POSH has grown to a team of thirty, expanded to 3M+ users, secured $31M in venture funding, and facilitated over $100M in transactions. We've achieved more than teams ten times our size in a tenth of the time—and there's so much more to come.
About The Role
Revenue Operations is the engine that powers POSH's growth and success. We are seeking a RevOps Manager to join our team in SoHo. You will be responsible for aligning our marketing, sales, and customer success functions and ensuring our revenue-generating processes are as efficient and effective as possible. You will drive our strategic initiatives, optimize our tools and workflows, and deliver actionable insights that enhance our overall revenue performance.
What You’ll Learn & Achieve
Revenue Process Optimization
- Identify and eliminate bottlenecks within the revenue cycle, enhancing the efficiency of lead generation, deal closure, and customer renewal/upsell processes.
- Implement and refine sales processes that enhance lead conversion rates, improve deal velocity, and maximize customer lifetime value.
- Continuously improve customer onboarding, retention, and expansion strategies by leveraging data-driven insights.
Data Management and Analytics
- Oversee data collection, management, and analysis across marketing, sales, and customer success to provide actionable insights.
- Develop and maintain dashboards and reports that track key performance indicators (KPIs) such as Win Rate, Sales Cycle Length, Average Forecast Deal Value, and MOM Closed-Won Velocity.
- Ensure data integrity across CRM, marketing automation, and analytics platforms, enabling accurate and timely decision-making.
Performance Management
- Develop and monitor KPIs for all the POSH sales teams, ensuring alignment with POSH’s growth objectives.
- Provide regular performance reports and insights to leadership, identifying trends and areas for improvement.
- Implement automation tools and processes to enhance the productivity and efficiency of revenue operations.
Cross-Departmental Alignment
- Collaborate with marketing, sales, and customer success teams to seamlessly integrate processes, goals, and strategies.
- Lead the development and implementation of department-specific OKRs that align with the company’s overall objectives, ensuring each team is on track to meet their targets.
- Drive effective communication across departments, ensuring everyone is informed and aligned with POSH's strategic goals.
Sales Enablement
- Develop and manage a comprehensive sales enablement program that equips the sales team with the tools, resources, and content they need to engage prospects and close deals effectively.
- To support the sales process, create and maintain a library of sales materials, including presentations, case studies, objection handling guides, and competitive intelligence.
- Conduct regular training sessions for the sales team to ensure they are up-to-date with the latest product features, market trends, and sales techniques.
Skills and Experience You’ll Need
- 5+ years of experience in Revenue Operations, Sales Operations, or a related role within a fast-paced startup environment.
- Proven track record of driving revenue growth and operational efficiency across marketing, sales, and customer success teams.
- Strong analytical skills with the ability to interpret complex data and translate it into actionable strategies.
- Experience with CRM systems (e.g., Salesforce & HubSpot) and Sales Enablement tools.
- Excellent communication and collaboration skills, with the ability to work effectively across departments and with senior leadership.
- Strong leadership skills with experience building and managing high-performing teams.
Nice to Haves
- Experience in the live events or entertainment industry, particularly in a revenue operations or strategic role.
- A deep understanding of customer journey mapping and customer segmentation strategies.
- Experience scaling a company from startup to growth stage, particularly in a RevOps capacity.
- Technical expertise in data management and analytics tools, with a strong curiosity for leveraging insights to drive business decisions.
- Proven success in developing and implementing processes that improve efficiency and drive revenue growth.
Compensation
- Salary - $150,000 - $170,000
- Competitive Equity Package
- Health & Dental Insurance
- Equinox Membership
- Unlimited PTO
- Team Events, Dinners, & Offsites, Free Event Tickets to Dope Shows
- New MacBook
- Daily Uber Eats Credit
Relocation - This job is strictly in-person. Relocation bonuses are available for out-of-state candidates.
