Sales Operations Coordinator

Made by Gather • Full-time • Montreal, Quebec, Canada • 1m ago

SALES OPERATION COORDINATOR

The sales operations coordinator plays a pivotal role within the Sales organization by supporting the sales managers & sale directors with operational activities, managing keys accounts, and be a central point of contact for customers. This position involves overseeing account operations, maintaining client relationships, and facilitating seamless execution of projects. This person will help to track and calendar the flow of merchandise for customers and work to update internal teams. The sales operation coordinator will report directly to the sales operation manager.

RESPONSIBILITIES:

Serve as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring client satisfaction with operational processes
Support sales managers & sales directors in preparing proposals, reports, and presentations for client meetings, ensuring accuracy and completeness
Facilitate the coordination between internal teams, including operations, supply chain, marketing, EDI, and engineering to meet client objectives and project deadlines
Identify potential issues in operational processes, collaborate cross functionally to resolve them promptly, and implement preventive measures for future efficiency
Follow customer purchasing, shipping, and compliance manuals, keep track of all updates made by customers and update SOPs accordingly
Conduct quality checks on operational deliverables to ensure compliance with client requirements and company standards
Purchase order management in NetSuite
Ensure data and pricing consistency and accuracy across internal systems (NetSuite & Fusion) and customer portals
Maintain trackers, logs, and systems for orders, inventory, etc.
Monitor project timelines and report any foreseen delays or obstacles to the Sales Operations Manager promptly, ensuring effective communication and resolution
Manage and oversee chargeback processes as applicable, ensuring accurate processing and compliance with company policies
Perform other administrative or operational tasks as assigned, supporting the team and sales operations department as required

QUALIFICATIONS:

Minimum of 2-3 years of experience in sales account coordination, customer service and/or operations
Strong communication skills, both verbal and written, with the ability to interact effectively with clients and internal teams
Excellent organizational and time management abilities, capable of managing multiple tasks simultaneously
Multitasking in a fast-paced environment and discreet with strong follow-up skills
Detail-oriented with a focus on quality control and client satisfaction
Proficient in Microsoft Office, and advanced experience in Excel. Knowledge of NetSuite/ EDI systems preferred
Ability to thrive in a fast-paced environment and adapt to changing priorities
Independent, Self-disciplined, solution oriented, and attentive to detail
Should be flexible to travel if/when required
Full-time position with a competitive salary and comprehensive benefits program, including hybrid schedule, extended medical/dental/vision, 401K plus company match, EAP, discount program, holidays and Summer Fridays