Business Operations Manager - London, UK

Newsroom AI • London, England, United Kingdom • 3w ago

About the

Growth, Support & Operations

team:

Customer Success is a diverse group of problem solvers with infinite technical curiosity. Together, we build trusted client partnerships that produce mutual wins through collaboration, empathy, and a readiness to challenge the status quo. We look for people who are consultative, analytical, technically minded, and passionate about helping others.

Salary information:

N/A - Depending on experience

Responsibilities:

Overseeing projects and initiatives that focus on achieving partner success
Creating, implementing and optimizing scalable processes to prepare the company for hyper growth
Help answer key business questions to drive our business forward and grow revenue
Identify both weaknesses and opportunities within the business and create revenue-maximizing opportunities
Driving discipline and data accuracy in pipeline reporting
Helping manage global staff, vendors & partnerships
Performing regular team audits to assess key efficiency indicators
Effectively collaborate with cross functional teams, commercial, account management, product, etc. to improve processes and increase knowledge and asset sharing

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Performance Profile:

Relevant experience in sales operations, business consulting or finance operations
Experience working with or as account manager/customer success/seller within a media company or an agency
Deep understanding of the tech landscape and advertising world, digital media revenue ecosystem, web technologies and advertising measurements and analytics
Strategic mindset - you will be able to anticipate potential roadblocks and keep ahead of the curve with emerging trends
Impeccable attention to detail
Strong organisational skills and ability to keep on top of contact reports, status reports, client and meeting management
Great communication and interpersonal skills

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Office:

Our London office is based at the bright and spacious WeWork London Victoria. We offer a flexible 3-days in the office and 2 days remote work setup.