About ContactPoint360
We’re a global BPO built for brands that want more than just support — they want revenue, results, and real ROI. With 5,000+ people across 10 countries, we power Digital CX, sales, Trust + Safety, and back office for growth-stage and enterprise clients. We’re scaling fast and looking for someone who can turn up the heat.
The Role
We’re hiring a CRO who can build and lead a global revenue machine. Not a caretaker, not an order taker. Not a strategist. A closer. A builder. A battlefield leader. Someone who thrives under pressure and knows how to hit targets, scale deals, and own the number.
You’ll Be Responsible For:
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Owning the entire revenue number — new logos, expansions, renewals, and vertical growth
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Building a high-output sales team in the USA and Canada.
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Closing large enterprise deals — $2M+ ARR, multi-location, multi-year
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Expanding wallet share in existing accounts through cross-sell/upsell
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Driving aggressive top-of-funnel activity and predictable pipeline velocity
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Developing and enforcing a clear GTM strategy by vertical (utilities, fintech, logistics, etc.)
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Enabling fast execution through clear metrics, quotas, and accountability
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Partnering tightly with delivery to sell what we can scale — and scale what we sell
What We’re Looking For:
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10–15+ years in BPO sales leadership with a record of explosive growth
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Deep experience with complex sales, RFPs, and CX outsourcing contracts
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Track record of hiring, ramping, and holding sales teams accountable
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Hands-on dealmaker, not a backseat manager
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Obsessed with metrics, velocity, and quota discipline
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Confident, direct, and unshakable under pressure
What Winning Looks Like in 12 Months
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Revenue up 30 %+ YoY
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3–5 enterprise logos signed with $10+ annual value
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The sales team is fully built and quota-carrying across all our regions.
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High win rate, short cycle times, predictable forecasting
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Clear vertical strategy driving measurable pipeline growth
This Role Isn’t For:
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Delegators who stay in strategy mode
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Play-it-safe operators
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Anyone allergic to quotas, velocity, or rejection
To Apply:
Send your resume or LinkedIn profile to Shilpa.chinnappa@contactpoint360.com
Subject: CRO Application – [Your Name]
ALSO, top preferences are given to candidates who will complete the following interview prerequisite by completing the first step of the interview via this Form: https://contactpoint360.typeform.com/cro-application
At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences. As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 global locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We’re not just a service provider—we’re a partner in driving real results. ContactPoint360 is where innovation, execution, and customer obsession meet.
We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.
Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.
Our Purpose:
Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.
