Location: Remote, East Coast
Job Summary
We’re looking for a driven and solutions-oriented Sales Operations and Accounts Manager to join our team. This role serves as the front line for managing customer and platform partner relationships, acting as the primary point of contact for issue resolution, feedback gathering, and business growth support. You’ll work cross-functionally with our internal teams (product, engineering, operations, and sales) to ensure seamless execution and elevated customer experience.
In addition to customer engagement, this role will support our sales team by helping refine KPIs, improve sales materials, and enable successful product rollouts and launches.
Responsibilities
- Serve as the first point of contact for customer issues, complaints, or escalations
- Work with internal teams to investigate, resolve, and follow through on customer concerns
- Maintain strong relationships with customers and platform partners to understand needs and identify growth opportunities
- Support the sales team with process improvement, KPI reviews, and enablement tools
- Collaborate on product rollouts, feedback loops, and operational planning
- Advocate for customer needs internally while ensuring accountability and clear communication
Ideal Candidate Has
- Experience in client-facing operations or account management roles
- Strong problem-solving and communication skills
- Comfort navigating between customer concerns and internal priorities
- Ability to support sales and product teams with cross-functional initiatives
Requirements and Qualifications
- 5+ years of account-based management in the SaaS or related technologies space
- 7+ years of experience in account management with 3+ years as lead
- Direct experience in the OTT, video streaming, and Media and Entertainment space.
- Strong verbal and written communication, time management, organizational as well as presentation skills
- Comfort with a fluid, fast-paced environment.
- Passion for problem solving with a roll-up-your sleeves demeanor.
- Atlassian suite experience using Jira, Confluence, and others
- The ability to create technical and operational documentation (SOWs, LOEs, technical workflows) for both technical and non-technical audiences is a plus.
- Experience in various software are a plus; Pandadoc, Microsoft Office, and any recent work in AI software like ChatGPT, Claude, and Gemini.
- Location Preference: Applicants located on the East Coast are preferred due to team collaboration across time zones.
About OTTera
OTTera, a distinguished white label OTT service provider, with its headquarters in Los Angeles, draws upon a rich 14-year legacy of experience. With a large team spanning multiple continents, we provide a diverse range of perspective, background, and leadership. We excel in providing customized OTT application and FAST channel development, global distribution, comprehensive monetization solutions, and everything in between to clients worldwide.
Culture
We’re a proudly diverse, global team that values collaboration, inclusion, and a wide range of perspectives. Our work culture is built on open communication — we hold formal standups twice a week, along with regular informal check-ins to support each other and tackle challenges as they come up.
This is a fast-paced, dynamic environment with multiple initiatives moving forward at once. We’re looking for individuals who are organized, adaptable, and self-motivated — people who ask the right questions, take initiative, and are excited to help us expand our footprint in the streaming space and shape the future of digital content.
