Description
We are looking for a Revenue Operations Analyst to join our Go-To-Market team who will proactively support the alignment of Sales, Marketing, and Customer Success operations to drive growth and efficiency. In this role, you will help execute priorities and operations to support the GTM teams through reporting and analysis, tech stack optimization, and process improvements. Additionally, you will be a strong liaison with our Finance team to ensure accurate pipeline, bookings, and retention actuals and targets, along with TAM forecasts. This is a critical and highly visible role to the company as we continue to grow and scale our business.
Responsibilities
- Build strong awareness of the buying and customer journey to support the GTM team members who serve to strategically support customers on their goals
- Manage data integrity of our CRM, Salesforce; provide analysis, create reports, and build dashboards to bring insights to go-to-market team leadership
- Ensure revenue-focused teams have the tools and information they need to be successful and detect early signs of risk within our customer base
- Assist with ad hoc reporting and analysis and provide company-wide metrics by working collaboratively with all areas of the business; assist with providing daily, weekly, and monthly executive reporting
- Contribute to GTM data governance to ensure data integrity in our core operating systems and partner with others to prevent issues from occurring
- Partner cross-functionally with GTM teams to continuously improve the predictability and understanding of our business
- Contribute to the creation and refinement of business and technical requirements to drive successful project execution and post-implementation strategies
- Strive to continuously improve your revenue operations knowledgebase and analytics skills with a willingness to learn and implement best practices
This job might be a fit for you if you have:
- 1–3+ years of Revenue Operations, Sales Operations, Customer Success Ops and/or Business Ops experience at a fast-growing B2B SaaS company
- Ability to build strong trusting relationships across GTM teams and within the overall organization
- Ability to analyze large data sets and communicate insights clearly to stakeholders including the executive team
- Experience creating and maintaining metrics/reports on all revenue-generating activities across the GTM teams
- Strong analytics, operational, and project management foundation; enjoys digging into complex operations
- Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
- Proactive, curious-minded, and organized team player with innovative ideas to inspire continuous improvement and instill best practices
- Ability to prioritize and multitask while maintaining diplomacy, tact, and poise under pressure when working through stakeholder requests/issues
- Proficiency in the following technology stack and general tools:
- Intermediate to advanced proficiency: Salesforce and Excel (e.g., pivot tables, advanced lookup formulas, etc.)
- Proficient or willing to learn: ChurnZero, Hubspot, Zoominfo, SalesLoft, and other MS Office tools
- Salesforce Administrator Certification is preferred, but not required
The pay rate that the employer in good faith reasonably expects to pay for this position is $70-80/hr USD.
Our optional benefits include medical, dental, vision and retirement benefits.
Job Type: Contract
Pay: $70.00 - $80.00 per hour
Experience:
- Revenue Operations: 5 years (Required)
- Sales Operations: 4 years (Required)
- Customer Success Ops: 3 years (Required)
- B2B sales: 3 years (Required)
- Salesforce: 4 years (Required)
- Microsoft Excel: 3 years (Required)
- Pivot tables: 3 years (Required)
- HubSpot: 3 years (Required)
License/Certification:
- Certified Salesforce Administrator (Preferred)
Ability to Commute:
- Ann Arbor, MI 48108 (Required)
Work Location: In person
