As a CPAP Senior Manager Category & Operations you will be responsible for ensuring client care standards are consistently met and business objectives are achieved. You will play the lead role in the managing the P&L for the CPAP team. You will be responsible for Sales, EBITDA, Inventory, Expenses, Hiring and Retention of team.
What You'll Do:
Respiratory Operations
- Lead a team that supports the delivery of best in class CPAP client care
- Manages 3 CPAP Territory Managers, 3 CPAP Floaters and 35+ CPAP Consultants.
- Oversees workloads and provides guidance to Territory Managers to ensure that work is done accurately, efficiently and complies with policies, procedures and standards as well as best working practices.
- Build relationships with Doctors, Sleep Labs or Clinics to grow awareness of Wellwise
· Provide information, advice and guidance to health care professionals on Wellwise products and services
- Collaborate cross functionally with Operations, Distribution, Marketing, and other internal stakeholders to create and deliver CPAP sales strategies
- Develops and monitors category strategies and performance to achieve sales and gross margin targets and makes adjustments as necessary.
- Review weekly, period and YTD sales and margin reports and completes ongoing analysis and quarterly reviews to maximize category opportunities
- Responsible for ongoing education and training of entire CPAP Team
- Responsible for all CPAP Inventory (incl. Trial Equipment) across all stores and DC
- Monitors product mix listing to ensure timely acquisition of products, appropriate replenishment, suggest changes in purchasing and provide solutions to minimize the impact of backorders and maximizes sales and inventory turns.
- Work collaboratively with Category Management Team to ensure we have the right selection of products and promotions to drive sales.
- Meets with existing and potential vendors to maintain current knowledge of new product offerings and promotions in collaboration with Category Management Team
- Work with Operations teams to ensure consistent execution of CPAP operational processes
- Review key metrics weekly, creating and implementing action plans as required
- Identify training needs and develop associated SOPs for CPAP consultants
- Manage CPAP staffing and coordinate territory coverage
- Conducts store visits and competitive stores to Audit and Training Staff
- Provides guidance, motivation, and performance review including hiring and terminating employees, to maintain and enhance competency levels, identify future training requirements and achieve goals to increase performance.
- Participate in Trade shows or Media events to grow Consumer and Clinical awareness
of Wellwise
What You'll Need:
· Clinical CPAP experience is an asset
· Management experience of a business and small team
· A minimum of three years related experience enhanced by a background working in a hospital and/ or private respiratory setting
· Proven consultative skills to provide information, advice and guidance to health care professionals and clients
· Analytical skills to assess the best product for the individual need
· Proficiency in Microsoft Office & Email applications
· Salesforce experience is an asset
· Travel to multiple Ontario locations is required
Job Type: Full-time
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
Work Location: Hybrid remote in Scarborough, ON M1B 2T9
