iCinco Business Applications Commercial Loan Administrator I

Busey Bank • Full-time • Leawood, Kansas, United States • $55k - $75k / year • 3m ago

Position Summary

The Business Applications Commercial Loan Administrator I understands Commercial Lending processes and technology, and is responsible for providing system administration, technical guidance, and support services within the Bank’s Business Applications team.

This role will work with internal stakeholders and third-party vendors to develop, implement, and maintain solutions ensuring efficient and effective processes with minimal customer and user disruption. This position supports our users to deploy new products and software solutions efficiently in their production environment with minimal disruption and in alignment with the strategic need of the organization.

Duties & Responsibilities

Perform basic administration of nCino platform and security settings, including, but not limited to:
- Monitoring alerts and changes from Salesforce and nCino.
- Analysis, planning, testing and implementation of related projects and tasks.
- An understanding of nCino business rules, forms, tools, users, permission sets, groups, profiles, objects and fields, and roles.
- Manage nCino enhancements.
- Create, update, and manage nCino support cases including researching documentation, clearly defining the issues, and working to a resolution.
- Provide support for internal users.
- Educate business units on new nCino features.
Support platforms such as Salesforce, nCino, Jack Henry Xperience, and other applications as needed.
Perform system installations and maintain parameter configurations for Commercial Lending platforms; troubleshoot and resolve software problems and performance issues.
Analyze business processes by completing thorough documentation of issues, identifying trends, and recommending solutions to streamline leveraging process improvement and automation strategies.
Partner with Lines of Business to identify opportunities for improvements and enhancements.
Develop and maintain trusted, positive relationships with employees, clients, and vendors.
Serve as a liaison between the Business Unites and support additional systems and special projects as needed.
Leverage existing and third-party technology to support effective and efficient lending processes.
Design, document, and implement solutions by creating or modifying system workflows, dashboards, and reports to continuously improve data quality, process integrity and productivity.
Create and maintain Commercial Lending system end-user setups and permissions.
Identify and communicate risks related to process and configuration changes while analyzing requirements and developing solutions.
Ensure change control and operations procedures are followed for production updates.
Identify third-party integration opportunities to lending systems, bank core and supporting systems; Trouble shoot and resolve issues with existing interfaces.

Education & Experience

Knowledge of:

Office automation equipment, including phones, computers, and related software, including proficiency with using Microsoft Word, Excel, and Outlook.
A general understanding of commercial lending systems and financial services, including CRE, C&I, Construction lending, and basic knowledge of SBA and consumer lending.
Lending policies, workflows and technologies
Data mining and statistical analysis
Proven capacity to understand complex business and technical concepts.
Strong organizational skills.

Ability to:

Demonstrate strong communication, presentation, and technical writing skills.
Communicate clearly, both written and verbally, throughout all team member levels.
Support upgrades and implementation during non-business hours.
Exhibit attention to detail and agility to solve problems.

Education and Training:

Bachelor’s degree (or equivalent combination of education and/or work experience) preferred.
Minimum 1-2 years’ experience administrating nCino LOS for a medium to large user base (200 – 499 users); Ability to interpret and change existing system configurations, including but not limited to: rules, triggers, forms, and workflows.
1+ years Salesforce (FSC preferred) or nCino administration experience; experience with configuring with Lightning Experience a plus.
nCino Administrator certification preferred.
Project implementation and solution engineering experience.
Experience a plus.

Compensation and Benefits

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: $ 55,000.00-75,000.00 )

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets.

Unsolicited Resumes

Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.

Pay: $55,000.00 - $75,000.00 per year

Benefits: