Business Operations Manager
Duration: 12 months
Hybrid, London
Job Description:
As the Business Planning & Operations (BP&O) Lead for the B2B Commercial Channel, you will bridge the technical and business worlds, partnering closely with cross-functional teams to bring cutting-edge technologies (e.g., AI) to the business community. You will provide cross-functional leadership to chart strategic direction in line with company roadmaps while delivering flexible, sales-focused capabilities that meet near- to long-term business needs. Your goal is to ensure the business is well-positioned to move fast and scale efficiently.
The ideal candidate will be passionate about emerging technologies, have a strong analytical and consultative mindset, experience working with stakeholders from both business and technical backgrounds, the ability to thrive in a fast-paced environment, and a passion for scaling operations.
The BP&O Lead will partner with global leaders, B2B Commercial Sales teams, and other stakeholders. The role will focus on business planning and insights, operating cadence, sales enablement, and strategic projects to drive scalable revenue growth and operational effectiveness.
Responsibilities:
- Support management in strategic, operational, and financial planning, ensuring decisions align with overall company goals.
- Lead operational reviews and rhythm of business to drive decision-making and track progress on regional goals and priorities (e.g., monthly/quarterly business reviews).
- Manage core sales operations processes, including quarterly and annual goal setting.
- Develop strong collaborative relationships with key stakeholders across the company and represent the B2B Sales team with cross-functional teams.
- Identify, scope, and drive critical projects and initiatives for the Commercial team in partnership with cross-functional teams.
- Develop and implement go-to-market strategies for new markets, products, verticals, or organizational design initiatives.
- Create and manage an efficient reporting framework for opportunities, forecasting, and general rhythm of business.
- Conduct sales analysis to identify opportunities to enhance and accelerate the sales cycle. Drive internal strategy for CRM tools to scale customer growth, including accounts, opportunities, and forecasting.
- Manage territory alignment, segmentation, and distribution analysis. Utilize quantitative insights to recommend new initiatives and best practices for sales leadership.
- Provide sales training and tools to accelerate the sales cycle. Ensure strong plans and KPIs are in place at regional and market/vertical levels.
- Provide business analytic support to drive initiatives critical to ongoing growth.
- Lead sophisticated research and analysis (sales, customer, market, and competitive insights) to support leadership decision-making.
- Drive key leadership meetings and facilitate alignment on critical issues and opportunities.
- Lead cross-functional teams to execute initiatives from strategy to implementation.
- Drive operational excellence by identifying opportunities to create efficiency, remove obstacles, and improve processes.
- Partner with leaders to drive organizational effectiveness.
Minimum Qualifications:
- 10+ years of experience in strategic planning, sales operations, or business operations in the technology or internet space.
- Strong leadership and influencing skills; can lead and influence stakeholders at all levels of an organization.
- Proven experience working cross-functionally with leadership to develop and execute successful plans.
- Distinctive problem-solving and analytical skills, with experience solving complex and diverse business problems and driving projects from strategy to execution.
- Bachelor’s degree in business, engineering, or another quantitative discipline from a leading university.
- Experience developing or overseeing advanced quantitative analysis and deriving actionable insights.
- Results- and detail-oriented with commercial/business acumen.
- Effective communication skills.
- Superior Excel and PowerPoint skills.
Preferred Qualifications:
- Experience in enterprise Sales/SaaS strongly preferred.
- Experience with B2B Enterprise Channel Sales Motion preferred.
- Advanced degree (MBA preferred).
