- Bachelor’s degree in Business, Management, or related field preferred.
- 8+ years of progressive retail leadership experience with multi-site responsibility.
- Proven track record of driving sales growth and operational excellence in a complex environment.
- Strong financial and analytical skills with experience managing budgets and KPIs.
- Ability to travel frequently and work collaboratively across a matrixed organization.
Required Skills & Knowledge
- Strategic planning and organizational alignment.
- Data-driven decision making and performance analysis.
- Collaborative leadership and communication.
- Problem solving and adaptability under tight timelines.
- Continuous improvement and operational excellence mindset
Job Profiles
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Leadership Attributes
- Leads with clarity, accountability, and purpose.
- Builds trust and alignment across teams and functions.
- Demonstrates resilience, decisiveness, and a growth mindset.
- Inspires a culture of excellence and customer focus in every store.
About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
Legal & Compliance Disclaimer
WHSmith North America is an equal opportunity employer and considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic under applicable law. All questions above are job-related and designed to assess qualifications and experience relevant to the position. Responses will not be used to discriminate or determine eligibility on any basis unrelated to bona fide job requirements.
